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For Companies At a Glance
- Tasks: Manage inbound and outbound calls with customers in arrears, discussing repayment options.
- Company: Join a leading UK financial services organisation on an exciting project.
- Benefits: 6-month contract, competitive pay, and the chance to develop your skills.
- Other info: Immediate start needed; 2 days in the office each week.
- Why this job: Make a real difference by helping customers manage their finances effectively.
- Qualifications: Experience in high-volume call centres and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are currently supporting a large UK financial services organisation with a project within their collections function, and we’re looking to speak with experienced Collections Agents who can join at short notice. This is a 6 month contract, please only apply if you are available immediately. 2 days office based required. This is a high-volume contact centre environment, handling both inbound and outbound collections activity with customers in arrears.
Role Overview
- Managing inbound and outbound collections calls with customers in arrears
- Discussing repayment options, payment plans, and customer circumstances
- Working within a dialler-driven environment with call and performance targets
- Ensuring all conversations are handled in line with regulatory and compliance standards
Key Experience Required
- Experience working in a high-volume call centre / dialler environment within collections.
- Strong understanding of regulated collections processes
- Ability to manage challenging conversations with customers in arrears
This is a great opportunity for contractors who are comfortable working in a structured contact centre environment and can hit the ground running on a busy collections project.
Collections Specialist in Cardiff employer: Map Room
Contact Detail:
Map Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist in Cardiff
✨Tip Number 1
Get your game face on! When you’re applying for a Collections Specialist role, make sure to brush up on your communication skills. Practice handling tough conversations with friends or family so you can show off your ability to manage challenging situations during interviews.
✨Tip Number 2
Network like a pro! Reach out to people in the financial services sector or those who have worked in collections. They might have insider tips or even know about openings that aren’t advertised yet. Plus, it’s always good to have a friendly face when you’re diving into a high-volume environment.
✨Tip Number 3
Be ready to hit the ground running! Since this role requires immediate availability, prepare yourself to discuss how quickly you can adapt to new systems and processes. Highlight any previous experience in dialler-driven environments to show you’re the right fit for the fast-paced nature of the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest opportunities listed there, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and follow up if needed!
We think you need these skills to ace Collections Specialist in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in high-volume call centres and collections. We want to see how you've handled challenging conversations and met performance targets, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of regulated collections processes and how you can hit the ground running in our fast-paced environment.
Showcase Relevant Experience: When filling out your application, be specific about your previous roles in collections. We’re looking for candidates who can manage inbound and outbound calls effectively, so share examples that demonstrate your skills in this area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to review your application and get in touch with you quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Map Room
✨Know Your Collections Stuff
Make sure you brush up on your knowledge of regulated collections processes. Understand the ins and outs of repayment options and payment plans, as you'll likely be asked about these during the interview.
✨Prepare for Challenging Conversations
Since this role involves managing difficult conversations with customers in arrears, think of examples from your past experience where you've successfully navigated tough discussions. Be ready to share how you handled those situations.
✨Familiarise Yourself with Dialler Systems
Get a good grasp of how dialler-driven environments work. If you have experience with specific systems, mention them. This shows you're not just familiar with the concept but have practical knowledge that can help you hit the ground running.
✨Show Your Team Spirit
Working in a high-volume contact centre means teamwork is key. Be prepared to discuss how you collaborate with colleagues to meet targets and maintain compliance. Highlight any experiences where you contributed to team success.