Senior Account Manager in London

At Map Project Office, we design products that make life feel simpler, smarter, and more human. From everyday objects to next-gen tech, our work sits at the intersection of design and innovation. We turn bold ideas into things people love to use. But what really defines Map is our culture. We’re a curious, collaborative team who believe the best ideas come from working openly together. Whether it’s partnering with start-ups or world-leading brands, we thrive on solving tough challenges and pushing design in new directions.

We are looking for an experienced Senior Account/Project Manager to join our team. Reporting to the Business Director, you will play a key role in managing and growing client relationships across the studio, ensuring projects are delivered successfully while maintaining strong commercial performance. Working closely with senior creative counterparts, you will lead projects from brief through to completion, balancing client needs with project scope, timelines, and budgets. This is an exciting opportunity for a confident, proactive account leader who enjoys building trusted partnerships, spotting opportunities for growth, and helping teams do their best work.

Key Responsibilities

• Manage multiple projects from initial brief through to completion, ensuring delivery on time, within scope, and within budget.
• Act as the primary client contact for assigned accounts, building strong and lasting relationships.
• Work closely with creative teams to develop commercially viable responses to client briefs.
• Create clear, detailed proposals and scopes of work in collaboration with creative counterparts.
• Monitor project health, revenue, and pipeline, providing regular updates to the Growth Director.
• Identify opportunities to grow existing accounts and support new business activity.
• Lead new business conversations, presentations, and responses to RFPs and RFQs alongside senior creative team members.
• Take ownership of the financial performance of assigned accounts, including forecasting, budgeting, invoicing, and change control.
• Work with the Resource Manager to ensure projects are appropriately staffed while maintaining healthy margins.
• Ensure all project administration is completed to a high standard, including agendas, meeting notes, project plans, and purchase orders.
• Support and mentor junior team members, contributing to their development and growth.
• Play an active role in shaping and maintaining Map’s studio culture.

Qualifications

• Proven experience in an Account Manager or Senior Account Manager role within a creative, design, branding, or agency environment.
• Strong project management skills with the ability to manage multiple workstreams simultaneously.
• Excellent client relationship and stakeholder management skills.
• Commercially minded with strong financial acumen and experience managing project budgets.
• Experience working closely with creative teams and navigating creative processes.
• Exceptional organisational skills and attention to detail.
• Positive, proactive, and solution-oriented approach.
• Comfortable working independently while collaborating effectively across teams.
• Confidence in challenging assumptions, solving problems, and taking ownership of outcomes.
• Strong communication and presentation skills.

If you're a commercially savvy relationship-builder who thrives in a creative environment and enjoys bringing people, ideas, and projects together, we'd love to hear from you.