People Advisor - 9 Month Fixed Term Contract in London

About Us

We love pets - which is why we’re on a mission to make the world a better place for pets and their parents.

We offer pet insurance policies with generous pet health benefits designed with their needs in mind.

Since 2017, we have helped half a million pets stay happy and healthy and many more customers around the world are joining us every day.

Our company values respect, fun, and passion for pets and their wellbeing.

Throughout our business you’ll meet people who think differently, aim for impact, and love to try new things.

A day in the life

We are seeking a proactive and confident People Advisor to join our People Team.

This role is suited to an experienced People Advisor who is comfortable operating in an advisory capacity and supporting managers across the business to deliver pragmatic people solutions.

You will act as a trusted advisor on a wide range of HR matters, ensuring a consistent, fair, and legally compliant approach in line with UK employment law and company policies.

The role requires solid employee relations expertise, sound judgement, and the ability to support business change initiatives with confidence and sensitivity.

You will also have line management responsibility for the People Administrator, ensuring the delivery of efficient, high‑quality HR operations.

• Your responsibilities
• Employee Relations & Advisory
• Provide timely, practical, and commercially sound HR advice to managers on a full range of employee relations matters, including sickness absence, performance, conduct, and grievance issues.
• Lead and manage a variety of ER cases end‑to‑end, including complex and sensitive matters, ensuring risk is appropriately managed.
• Guide managers through formal processes, including investigations, disciplinary and grievance procedures, ensuring best practice and consistency.
• Support organisational change activity, changes to team structures, and workforce planning initiatives.
• Ensure all advice and case management aligns with current UK employment legislation and internal policies.
• HR Operations & Processes
• Oversee and continuously improve employee lifecycle processes, from onboarding through to off‑boarding, ensuring a high‑quality and consistent experience.
• Prepare and review employment‑related documentation, including contractual changes, outcome letters, and formal correspondence.
• Collaborate with the People Administrator and wider team to ensure efficient and accurate HR administration.
• Support payroll processes and monthly data changes where required.
• Policy, Compliance & Best Practice
• Contribute to the development, review, and implementation of HR policies and procedures.
• Ensure compliance with GDPR and internal data protection standards.
• Maintain up‑to‑date knowledge of UK employment law and HR best practice, proactively sharing insights with stakeholders and the People Team.
• Learning, Development & Culture
• Support and deliver training for managers on key HR topics (e. g., managing performance, absence, and employee relations processes).
• Support managers in promoting a positive employee experience and contribute to engagement and wellbeing initiatives.
• Project Work
• Contribute to People Team projects, such as process improvements, systems enhancements, DEI initiatives, and organisational change programmes.
• Take ownership of key workstreams within broader change initiatives, ensuring effective communication and implementation.

Essential Skills and Experience

• Proven experience in a People Advisor (or equivalent) role within a UK‑based organisation.
• Strong employee relations experience, with confidence managing a range of cases independently.
• Experience supporting organisational change and managing sensitive people matters with professionalism and discretion.
• Solid understanding of UK employment law and HR best practice.
• Strong interpersonal and communication skills, with the ability to influence and build credibility with stakeholders.
• Highly organised, with the ability to manage competing priorities and work at pace.
• CIPD Level 5 qualified.

Desirable

• Experience working in a fast‑paced or changing environment.
• Familiarity with HRIS platforms and HR data reporting.
• Key Competencies
• Confidentiality and professional integrity
• Sound judgement and decision‑making
• Resilience and ability to remain calm under pressure
• Empathy, fairness, and credibility
• Proactive and solutions‑focused approach
• Continuous improvement mindset
• The interview process
• Stage 1 – an informal meeting with our Talent team to explain the role and match your experience.
• Stage 2 – a longer interview up to an hour with two team members, covering competency questions and deeper experience exploration.
• Stage 3 – if needed, a final meeting with your future manager or another senior colleague before extending an offer.
• Ways of working

This is a remote‑first role with a requirement for one day a week in the office.

You should have a reliable internet connection (at least 40 Mbps) and a distraction‑free work area.

We provide best‑in‑class technology, support for a suitable desk, and vision support if needed.

Inclusion at Many Pets

We promise to give you the same opportunities as everyone else and we won’t discriminate at any point in the process.

This includes how we source talent, our interview process, our conditions of employment (including pay), and feedback.

If you need any help, support, or advice during the hiring process or after, please email .

We are committed to reasonable adjustments and will flex our approach to support you.

• Salary range
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