Payroll & Benefits Administrator (Part-time)

About us
We love pets - which is why we’re on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. Our company is respectful, fun-loving and passionate about pets and their wellbeing. Throughout our business you'll meet people who think differently, aim for impact, and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets.

About the Opportunity
We’re looking for a part‑time Payroll and Benefits Administrator to partner closely with our Reward and Benefits Lead and help keep our payroll running smoothly. You’ll join a busy, fast‑moving payroll team that uses Pento to manage monthly payroll for around 400 employees. Alongside payroll, you’ll support the administration of our company benefits and contribute to a wide variety of ongoing people‑focused projects. We’re a remote‑first organisation, but you’ll join the People Team in London once a month to collaborate, share updates, and stay connected.

Your Focus

• Payroll Processing
  Process monthly payroll, including new joiners, employee changes, leavers, statutory payments (e.g., SMP, SSP), pensions, benefits, and third‑party payments. Ensure accurate, timely payroll delivery in compliance with UK legislation and company policies. Prepare and post payroll reports, maintaining statutory and internal compliance. Handle sensitive employee data confidentially and securely. Collaborate with internal stakeholders to ensure payroll processes remain aligned, efficient, and compliant.
• Payroll & Benefits Support
  Respond to payroll‑related queries (approximately 10-15 per day) via email, providing prompt and accurate responses. Assist employees with questions relating to payslips, deductions, pensions, and benefits via our ticketing system. Triage and elevate more complex queries to the appropriate teams while maintaining a smooth service experience.
• Systems and Data
  Use Pento Payroll, HiBob, ClickUp, and external portals for pensions and benefits administration. Maintain accurate payroll data and demonstrate strong understanding of different pension schemes. Administer a range of benefits, including our 'ManyOwners' company share scheme, through relevant platforms. Troubleshoot system issues and ensure timely resolution. Use intermediate Excel skills (including VLOOKUP, XLOOKUP, SUMIF) to prepare and analyze payroll reports.

What Leads to Success
You’ll thrive in this role by being detail‑oriented, organized, and confident handling payroll and employee data with care. Strong communication skills and a collaborative mindset help you work smoothly with colleagues and stakeholders, ensuring payroll runs accurately and on time. Being comfortable with payroll systems, Excel, and data management, along with a proactive approach to solving problems, will help you make a real impact and grow in the role.

What We’re Looking For
Hybrid-Working: The role will preferably be 4/5 days a week between 9-3 but we can look at full days if that works better for you. We work from home with the expectation to come to the Farringdon office once a month to meet up with the People Team, so this will suit someone within 90 minutes of the office. Salary: £35,000-£42,000 pro‑rated.

Ways of working
On a typical day you’ll be working from a laptop with a screen, mouse, keyboard, and headset. You’ll be meeting your colleagues on Zoom and keeping in touch regularly via email and Slack too – we’d expect you to be using your computer for around seven hours a day. We’d ask that you have a distraction‑free work area and a reliable internet connection with a speed of 25Mbps so you can work effectively. We’ll make sure you have the right home set‑up that supports you in the role by providing best‑in‑class technology, money towards a desk, and vision support.

Inclusion at ManyPets
We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback. If you'd like to read more about this, please download the Approach to Inclusion policy.

Reasonable adjustments and support
If you need any help, support, or advice at any point during the hiring process please email Inclusion@ManyPets.com. If you want to ask any questions or request an adjustment, please let us know and we’ll do what we can to flex our approach.