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- Tasks: Lead the design and implementation of automation solutions to streamline workflows and enhance customer interactions.
- Company: Join OV, an innovative Mobile Network Operator specializing in IoT and travel eSIM services.
- Benefits: Enjoy a competitive salary and benefits package with opportunities for growth.
- Why this job: Be part of a dynamic team that empowers seamless connectivity solutions worldwide while enhancing your tech skills.
- Qualifications: Experience in process automation, RPA tools, and AI-driven workflow optimization is essential.
- Other info: Ideal for tech-savvy individuals looking to make a real impact in the telecom industry.
The predicted salary is between 36000 - 60000 £ per year.
Benefits: Competitive Salary and Benefits package will be provided to the successful candidate.
About the Role
OV is an innovative Mobile Network Operator specializing in IoT and travel eSIM services, dedicated to providing seamless connectivity solutions for millions of active SIMs worldwide. With a network primarily built in-house, we empower our Partners to deliver reliable and innovative solutions across a range of industries worldwide.
We are seeking a skilled Automation Developer to lead the design and implementation of automation solutions across OV’s operational processes. In this pivotal role, you will be responsible for identifying, developing, and deploying automation tools that streamline workflows, improve customer interactions, and reduce operational bottlenecks. The ideal candidate will have strong experience in process automation, RPA (Robotic Process Automation), and AI-driven workflow optimization.
What You’ll Be Doing:
- Process Automation & Optimization:
- Analyse and document manual workflows to identify automation opportunities.
- Design, develop, and deploy automation solutions using RPA, AI, and workflow automation tools.
- Integrate automation solutions with our OV ONE platform and other internal platforms to enhance self-service capabilities.
- Customer Self-Service Enhancements:
- Implement automation-driven customer support solutions, including chatbots and AI-driven ticket routing.
- Identify common ticket themes and design, develop and deploy automation solutions to reduce operational team workloads and improve customer satisfaction.
- Collaboration & Stakeholder Engagement:
- Work closely with cross-functional teams (Sales, Operations and Technology) to ensure automation aligns with business needs.
- Provide training and support to internal teams on automation tools and best practices.
- Scalability & Optimization:
- Continuously monitor, refine, and optimize automation processes to maximize efficiency.
- Scale automation efforts across OV’s business operations, reducing reliance on manual workflows.
- Metrics & Reporting:
- Establish KPIs to measure automation effectiveness, efficiency improvements, and cost savings.
- Generate regular reports showcasing automation impact and areas for further enhancement.
Experience:
- Proven experience in implementing automation solutions in an operational or customer support environment.
- Hands-on expertise with RPA tools such as UiPath, Automation Anywhere, or Power Automate.
- Experience with API integration, system interoperability, and process automation tools.
- Knowledge of cloud-based automation (e.g., AWS, Azure automation services).
- Understanding of AI & machine learning for automation-driven customer support (chatbots, predictive analytics).
Education Requirements:
- Familiarity with workflow management platforms, such as Zapier, Monday.com, or ServiceNow.
- Excellent problem-solving and troubleshooting skills, with a proactive and analytical approach.
- Strong communication skills, capable of explaining technical automation solutions to non-technical teams.
- Experience in the telecom/IoT space is a plus, especially in integrating automation with connectivity management platforms.
Close Date: 07 Mar 2025
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Automation Developer employer: Manx Telecom Group
Contact Detail:
Manx Telecom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automation Developer
✨Tip Number 1
Familiarize yourself with the specific RPA tools mentioned in the job description, like UiPath or Automation Anywhere. Consider building a small project or demo using these tools to showcase your hands-on expertise during the interview.
✨Tip Number 2
Understand the importance of API integration and system interoperability. Brush up on your knowledge of how different systems communicate and consider preparing examples of past projects where you successfully integrated automation solutions.
✨Tip Number 3
Since collaboration is key in this role, think about how you can demonstrate your experience working with cross-functional teams. Prepare anecdotes that highlight your ability to engage with different departments and align automation efforts with business needs.
✨Tip Number 4
Be ready to discuss metrics and KPIs related to automation effectiveness. Think of ways you've measured success in previous roles and be prepared to share how you can apply those insights to enhance OV's operational processes.
We think you need these skills to ace Automation Developer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Automation Developer position. Understand the key responsibilities and required skills, especially in process automation, RPA, and AI-driven solutions.
Tailor Your CV: Customize your CV to highlight relevant experience in automation solutions, RPA tools, and any previous work in customer support environments. Use specific examples that demonstrate your expertise in these areas.
Craft a Compelling Cover Letter: Write a cover letter that connects your background with the needs of OV. Emphasize your problem-solving skills and your ability to collaborate with cross-functional teams, as well as your experience with automation tools.
Showcase Your Technical Skills: In your application, be sure to mention your hands-on experience with RPA tools like UiPath or Automation Anywhere, as well as any knowledge of cloud-based automation services. Highlight any projects where you successfully implemented automation solutions.
How to prepare for a job interview at Manx Telecom Group
✨Showcase Your Automation Experience
Be prepared to discuss your hands-on experience with RPA tools like UiPath or Automation Anywhere. Highlight specific projects where you successfully implemented automation solutions and the impact they had on operational efficiency.
✨Understand the Business Needs
Research OV's operations and think about how your automation skills can align with their business goals. Be ready to suggest potential automation opportunities that could enhance customer interactions or streamline workflows.
✨Communicate Clearly
Since you'll be working with cross-functional teams, practice explaining technical concepts in simple terms. Prepare examples of how you've effectively communicated complex automation solutions to non-technical stakeholders in the past.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you identified bottlenecks in processes and how you approached automating those tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
