Associate Director - Relationship Management

Investment Management: Tenured client service professional across public and private markets, capable of servicing the largest accounts (across both separate accounts and institutional fund buyers) or dealing with the most complex problems. Provides sales support to the EMEA Sales team in all aspects of their prospecting for new clients/accounts. Be responsible for onboarding any mandates/accounts won and act as the main ongoing servicing contact for the client through the lifespan of the client relationship.

Position Responsibilities

• Sales/Distribution Support
  • Partner with the Sales team in all aspects of their business development activities to ensure all goals are being achieved.
  • Act as a backup to Sales in all client/prospect matters.
  • Have or develop an in-depth understanding of Manulife Investment Management’s full range of investment capabilities to be able to engage directly with clients and prospects.
  • Host client meetings in the absence of the Sales (where required).
  • Cover the largest and/or most complex client relationships.
  • Conduct thorough meeting preparation; research each client/prospect in advance of each meeting, coordinate prep calls, prepare briefing notes and all follow-ups.
  • Prepare and customize materials for client review and prospect meetings.
  • Adhere to all compliance guidelines including the use of pre-approved and custom marketing materials.
  • Oversee RFP submissions; liaise with the RFP team, ensure RFP deadlines and requirements are met, review RFPs for accuracy of content.
  • Document and ensure all sales and client service activities are tracked in the firm’s CRM system.
  • Work closely with the Sales team to develop prospect target lists and research sales opportunities and consultant trends in the marketplace utilizing internal/external tools and publications to add future value to the global institutional business.
  • Create and distribute targeted emails containing necessary marketing collateral to further drive business development opportunities.
• Client Services
  • Project manage client on-boarding and account closure process (IMA’s, Guidelines, KYC/AML, Welcome Package etc.).
  • Serve as an internal point of contact for an assigned list of Client portfolios; responding to inquiries and service requests (contributions, redemptions, transitions, consultant and audit requests, contract amendments, etc.).
  • Collaborate with internal (sales, portfolio management, trading, legal, compliance, operations) and external (clients, transition managers, consultants, record keepers, custodians) partners to deliver products, resolve operational issues and provide high quality service to clients.
  • Ensure all service and contractual client requirements are met in accordance with client guidelines and expectations.
  • Prepare and review client reports and other monthly/quarterly/annual deliverables.
  • Maintain client legal files and account plans.
• Sales Activity
  • Be responsible for actively assessing and pursuing cross-selling opportunities for those invested clients within EMEA where you are the Relationship Manager.
• Other Duties
  • Provide guidance and support to team members, but no formal supervisory responsibilities.
  • Drive change management initiatives to spearhead the continuous improvement in our operating model.
  • Participate in team projects to build and enhance internal procedures in accordance with industry best practices.
  • Takes a lead role in representing the EMEA sales team in cross-divisional projects/initiatives.
  • Compile complex and detailed metrics and produce reporting to senior management as required.
  • Source and circulate relevant industry and channel specific news, publications, updates, etc.
  • Ad-hoc projects as required.

Required Qualifications

• University Degree
• 5+ years’ experience working in client manager / relationship manager roles within Investment Management firms only
• Excellent knowledge of both public & private markets
• Thorough understanding of business models, distribution channels, products and systems

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognise and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

Manulife is an equal opportunity employer. At Manulife/John Hancock, we value our diversity. We strive to attract, develop and retain a workforce as diverse as the clients we serve, and to foster an inclusive workplace where the strengths of cultures and people are leveraged. We are committed to equity in hiring, talent retention, promotion and compensation, and we manage all our practices and programmes without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other aspect protected by applicable law. Our priority is to remove barriers to ensure equal access to employment. A Human Resources representative will work with applicants who require reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used consistently with the applicable laws and policies of Manulife/John Hancock. To request a reasonable accommodation in the application process, please send us a message at hr@manulife.com.

Work Modalities

Hybrid