Manager of Continuous Improvement & Process Excellence

We’re looking for a Manager of Continuous Improvement & Process Excellence, who enjoys working in a fast-paced, evolving environment. You’ll be responsible for developing and implementing a comprehensive strategy for continuous improvement across all business functions. You’ll align improvement initiatives with organisational goals and objectives to drive efficiency, cost savings, and quality enhancements.

Responsibilities

• Lead process mapping, analysis, and re-engineering to optimise workflows and eliminate inefficiencies.
• Identify and implement industry best practices and methodologies, such as Lean, Six Sigma, and Agile.
• Establish KPIs to monitor process performance and deliver measurable improvements.
• Drive cultural change by embedding a mindset of continuous improvement within teams.
• Manage the communication, training, and engagement strategies required for successful change initiatives.
• Work closely with senior leaders to identify opportunities for strategic improvements.
• Foster cross-functional collaboration to break down silos and ensure smooth implementation of initiatives.
• Act as a key advisor to the accountable Director on business performance and improvement opportunities.
• Project Management: lead and oversee key business improvement projects, ensuring they are delivered on time, within budget, and to specification.
• Technology Integration: evaluate and implement technologies to enhance process efficiency and automation.
• Collaborate with IT teams to integrate digital tools into business processes effectively.
• Establish frameworks for tracking the success of business improvement initiatives.
• Use data analytics to identify trends, risks, and opportunities for further enhancement.
• Champion a culture of innovation by encouraging creative problem-solving and new ways of thinking.
• Monitor industry trends and emerging technologies to identify opportunities for future improvements.

We’re looking for

• Strategic Thinking: Strong ability to align process improvement initiatives with overarching business goals. Demonstrated skill in prioritising high-impact improvements.
• Process Optimisation: Expertise in process mapping, redesign, and implementation. Proficiency in continuous improvement methodologies such as Lean, Six Sigma (Black Belt preferred), Kaizen, or Agile.
• Proven ability to lead cross-functional teams and foster collaboration.
• Strong change management skills, including stakeholder engagement and training.
• Exceptional verbal and written communication skills, with the ability to influence at all organisational levels.
• Familiarity with business process management tools, automation technologies, and emerging trends in business excellence.
• Strong technical acumen to identify and implement process-enhancing technologies.
• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
• Advanced certifications such as Lean Six Sigma Black Belt, PMP, or equivalent.

Desirable Skills/Qualifications/Experience

• Master’s degree (MBA) or equivalent experience preferred.

Interview Process

Once you submit your application, this will be passed on to our Talent Acquisition team for review. If you are successfully shortlisted, the next steps will be a 2-stage interview process and a technical test (if applicable for your role).

Reference and Security Checks

Due to the nature of our business, all employment is subject to satisfactory references being obtained alongside a level of security clearance checks.