At a Glance
- Tasks: Provide hands-on IT support and troubleshoot various tech issues on-site.
- Company: Rapidly growing manufacturer in Bristol with a focus on innovation.
- Benefits: Competitive salary, career development, and skill enhancement opportunities.
- Other info: Genuine career progression with opportunities to learn SQL and JavaScript.
- Why this job: Join a dynamic team and expand your tech skills in a fast-paced environment.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands‑on, site‑based role offering real autonomy and long‑term technical development. You’ll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast‑paced, IT‑dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems.
Key Responsibilities
- Provide on‑site IT support for desktops, laptops, mobile devices/scanners, and printers
- Troubleshoot hardware, software, connectivity, VPN, WAN, and user access issues
- Support Microsoft 365 and end‑user applications including ERP
- Act as first responder for IT incidents and system outages
- Support manufacturing/shop‑floor IT systems
- Liaise with Managed Service Provider (MSPs) to resolve complex issues
- Maintain accurate documentation and ticket updates
- Assist with ERP user setup, support, and documentation
Required Skills & Experience
- Proven experience in an IT Support Technician, IT Support Analyst, or similar role
- Strong knowledge of Windows environments and Microsoft 365
- Experience supporting desktops, laptops, printers, and networked devices
- Understanding of client/server networking, VPNs, WANs
- Experience in a manufacturing or food production environment (desirable)
- ERP system user administration experience (desirable)
- Strong troubleshooting and problem‑solving skills
- Excellent communication and customer service skills
Development Opportunity
This role offers genuine career progression. You will have the opportunity to develop skills in:
- SQL
- JavaScript
- ERP systems
- Working alongside MSPs on infrastructure and development projects
IT Support Analyst in Bristol employer: Manucomm Recruitment Ltd
Join a rapidly growing manufacturer in Bristol as an IT Support Analyst, where you'll enjoy a dynamic work environment that fosters autonomy and technical development. With a strong emphasis on career progression, this role offers the chance to enhance your skills in SQL, JavaScript, and ERP systems while providing essential support across the business. Experience a collaborative culture that values innovation and personal growth, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Bristol
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Bristol. It's a great way to meet people in the field and get your name out there. Plus, you never know who might have a lead on that perfect IT Support Analyst role!
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and showcases your skills in Windows environments, Microsoft 365, and troubleshooting. Connect with recruiters and follow companies you're interested in – it’s all about visibility!
✨Tip Number 3
Practice your interview skills! Get a friend to throw some common IT support questions your way. Focus on your problem-solving approach and how you handle user issues. Remember, they want to see your communication skills as much as your technical know-how.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on that chance to shine!
We think you need these skills to ace IT Support Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows environments and Microsoft 365!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background in troubleshooting and customer service makes you a perfect fit for our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Bristol!
How to prepare for a job interview at Manucomm Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments, Microsoft 365, and any relevant IT support tools. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with networks and VPNs.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT challenges in the past. Think about times when you resolved a complex issue or improved a process, especially in a fast-paced environment like manufacturing.
✨Communicate Clearly and Confidently
Since this role involves liaising with users and Managed Service Providers, practice explaining technical concepts in simple terms. Good communication is key, so be ready to demonstrate your customer service skills during the interview.
✨Express Your Desire for Growth
This position offers career development opportunities, so make sure to express your enthusiasm for learning new skills like SQL and JavaScript. Show that you're eager to grow within the company and contribute to their success.
