At a Glance
- Tasks: Lead a team of weight loss coaches and provide 1-to-1 coaching.
- Company: Join MANUAL, a rapidly growing health & wellness start-up.
- Benefits: Enjoy remote work, 25 days holiday, and a chance to shape the future of wellness.
- Other info: Opportunity for hybrid work in the future; based in South Africa.
- Why this job: Make a real impact on people's lives while working in a dynamic environment.
- Qualifications: Must be a Registered Dietitian with at least 2 years' experience in weight loss.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced weight loss practitioner (Registered Dietitian) to join us as a Weight Loss Coaching Team Lead. This is a unique opportunity to play a foundational role in building and leading a team of high-performing weight loss coaches within our South African base. You’ll help customers achieve sustainable weight loss and healthier lives by empowering your team to deliver high-value, evidence-based coaching. You'll also contribute directly to customer care through occasional 1-to-1 coaching. If you’re passionate about behavioural change, love problem-solving, and enjoy implementing transformative solutions in a fast-paced environment—this role is for you.
What you’ll do
- Lead and Develop a High-Performing Coaching Team
- Recruit, onboard, and manage a team of up to 12 coaches.
- Conduct fortnightly 1:1s, promote a feedback-driven culture, and support ongoing professional development.
- Ensure high-quality, evidence-based practice, particularly in behaviour change techniques.
- Uphold Operational and Clinical Standards
- Act as the first point of contact for coach and cross-functional queries.
- Manage customer complaints and escalate serious adverse events appropriately.
- Maintain strong governance and quality assurance in partnership with the Head of Weight Loss Coaching.
- Drive Impact and Continuous Improvement
- Monitor key customer outcomes and lead coaching-related projects to meet evolving business needs.
- Identify opportunities to optimise systems, customer experience, and retention.
- Support and Deliver Direct Coaching
- Provide 1-to-1 coaching to customers where needed, maintaining direct insight into the customer journey.
- Enable Best Practice and Collaboration
- Create and refine coaching resources, frameworks, and SOPs.
- Collaborate with Product, Data, and Ops teams to enhance tools, workflows, and services.
- Represent coaching in cross-functional initiatives and share insight to inform improvements.
- Champion the Customer Journey
- Partner with relevant teams across the business to enhance end-to-end engagement.
- Monitor key journey touchpoints and drop-offs, and help test and refine coaching model adaptations.
Who you are
- Registered Dietitian (HPCSA) with at least 2 years' experience supporting adults with weight loss.
- Strong expertise in evidence-based behaviour change (e.g. Motivational Interviewing).
- Analytical and confident communicator, comfortable with working with data.
- Self-motivated and solution-focused, with an entrepreneurial mindset and ability to work independently.
- Thrives in a fast-paced, dynamic environment.
- Willing to attend the Cape Town office periodically if the role evolves into a hybrid format.
- Desirable: At least 1 year of experience managing or supervising a team.
- Experienced in customer conflict resolution with diplomacy and empathy.
What we offer
- Contract Type: 12-month contractor agreement (must be registered as an independent contractor).
- Remote-first role (Cape Town-based candidates preferred; hybrid potential in future).
- Working Hours: Monday–Friday, 12:30pm–9:00pm SA time + one weekend shift (with time off in lieu).
- Leave: 25 days annual holiday + generous parental leave.
- Smart and motivated co-workers.
- Opportunity to shape a rapidly growing health & wellness start-up.
- Annual company retreat.
What we need from you
- Based in South Africa, with right to work (we cannot offer visa sponsorship right now).
- Registered with the HCPSA.
Our hiring process
- Apply Online: Submit your application via our careers portal.
- Screening Call: Brief call with Head of Weight Loss Coaching to explore your fit.
- Practical Task: You'll be invited to complete a short task to help us understand your approach and experience.
- Core Interview: Interview with the Head of Weight Loss Coaching and another member of the team, such as the Director of Weight Loss. This will include a case study exercise that you’ll be given in advance of the interview.
- Final Interview: Meet one of our in-house hiring champions for culture fit and role alignment.
Weight Loss Coaching Team Lead (Dietitian/Nutritionist) in London employer: Manual
At MANUAL, we pride ourselves on being an exceptional employer that fosters a supportive and innovative work culture. As a Weight Loss Coaching Team Lead based in South Africa, you will have the opportunity to lead a dynamic team while enjoying a remote-first approach with flexible working hours, generous leave policies, and the chance to shape a rapidly growing health and wellness start-up. We are committed to your professional growth, offering continuous development opportunities and a collaborative environment that champions employee well-being and impactful coaching.
StudySmarter Expert Advice🤫
We think this is how you could land Weight Loss Coaching Team Lead (Dietitian/Nutritionist) in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Manual.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Manual.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Manual, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Weight Loss Coaching Team Lead (Dietitian/Nutritionist) in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Manual.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Manual.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Manual. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Manual. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Manual
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Manual’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
