Weight Loss Coaching Team Lead (Dietitian/Nutritionist)

Weight Loss Coaching Team Lead (Dietitian/Nutritionist) Join to apply for the Weight Loss Coaching Team Lead (Dietitian/Nutritionist) role at MANUAL Weight Loss Coaching Team Lead (Dietitian/Nutritionist) 4 weeks ago Be among the first 25 applicants Join to apply for the Weight Loss Coaching Team Lead (Dietitian/Nutritionist) role at MANUAL We’re looking for an experienced weight loss practitioner (Registered Dietitian) to join us as a Weight Loss Coaching Team Lead. This is a unique opportunity to play a foundational role in building and leading a team of high-performing weight loss coaches within our South African base. You’ll help customers achieve sustainable weight loss and healthier lives by empowering your team to deliver high-value, evidence-based coaching. You\’ll also contribute directly to customer care through occasional 1-to-1 coaching. If you\’re passionate about behavioural change, love problem-solving, and enjoy implementing transformative solutions in a fast-paced environment—this role is for you. What you\’ll do We’re looking for an experienced weight loss practitioner (Registered Dietitian) to join us as a Weight Loss Coaching Team Lead. This is a unique opportunity to play a foundational role in building and leading a team of high-performing weight loss coaches within our South African base. You’ll help customers achieve sustainable weight loss and healthier lives by empowering your team to deliver high-value, evidence-based coaching. You\’ll also contribute directly to customer care through occasional 1-to-1 coaching. If you\’re passionate about behavioural change, love problem-solving, and enjoy implementing transformative solutions in a fast-paced environment—this role is for you. What you\’ll do Lead and Develop a High-Performing Coaching Team Recruit, onboard, and manage a team of up to 12 coaches. Conduct fortnightly 1:1s, promote a feedback-driven culture, and support ongoing professional development. Ensure high-quality, evidence-based practice, particularly in behaviour change techniques. Uphold Operational and Clinical Standards Act as the first point of contact for coach and cross-functional queries. Manage customer complaints and escalate serious adverse events appropriately. Maintain strong governance and quality assurance in partnership with the Head of Weight Loss Coaching. Drive Impact and Continuous Improvement Monitor key customer outcomes and lead coaching-related projects to meet evolving business needs. Identify opportunities to optimise systems, customer experience, and retention. Support and Deliver Direct Coaching Provide 1-to-1 coaching to customers where needed, maintaining direct insight into the customer journey. Enable Best Practice and Collaboration Create and refine coaching resources, frameworks, and SOPs. Collaborate with Product, Data, and Ops teams to enhance tools, workflows, and services. Represent coaching in cross-functional initiatives and share insight to inform improvements. Champion the Customer Journey Partner with relevant teams across the business to enhance end-to-end engagement. Monitor key journey touchpoints and drop-offs, and help test and refine coaching model adaptations. Who you are Registered Dietitian (HPCSA) with at least 2 years\’ experience supporting adults with weight loss Strong expertise in evidence-based behaviour change (e.g. Motivational Interviewing) Analytical and confident communicator, comfortable with working with data Self-motivated and solution-focused, with an entrepreneurial mindset and ability to work independently Thrives in a fast-paced, dynamic environment Willing to attend the Cape Town office periodically if the role evolves into a hybrid format Desirable: At least 1 year of experience managing or supervising a team Experienced in customer conflict resolution with diplomacy and empathy What we offer Contract Type: 12-month contractor agreement (must be registered as an independent contractor) Remote-first role (Cape Town-based candidates preferred; hybrid potential in future) Working Hours: Monday–Friday, 12:30pm–9:00pm SA time + one weekend shift (with time off in lieu) Leave: 25 days annual holiday + generous parental leave Smart and motivated co-workers Opportunity to shape a rapidly growing health & wellness start-up Annual company retreat What we need from you Based in South Africa, with right to work (we cannot offer visa sponsorship right now) Registered with the HCPSA Our hiring process Apply Online: Submit your application via our careers portal Screening Call: Brief call with Head of Weight Loss Coaching to explore your fit Practical Task: You\’ll be invited to complete a short task to help us understand your approach and experience Core Interview: Interview with the Head of Weight Loss Coaching and another member of the team, such as the Director of Weight Loss. This will include a case study exercise that you’ll be given in advance of the interview. Final Interview: Meet one of our in-house hiring champions for culture fit and role alignment Seniority level Seniority level Not Applicable Employment type Employment type Other Job function Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at MANUAL by 2x Get notified about new Lead Coach jobs in London, England, United Kingdom . 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