At a Glance
- Tasks: Lead impactful projects to enhance patient experiences and drive operational excellence.
- Company: Join a promising start-up revolutionising healthcare for men and beyond.
- Benefits: Generous stock options, private medical insurance, flexible working, and wellness perks.
- Other info: Be part of a growing team with opportunities for progression and ownership.
- Why this job: Make a real difference in healthcare while growing your career in a dynamic environment.
- Qualifications: 5+ years in strategy or operations, strong analytical skills, and a university degree.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Strategy & Ops Manager - Clinical to spearhead the strategy and execution of our patient experience operations. In this role, you will take on end-to-end ownership and accountability for driving impactful projects aimed at enhancing our patients' journey and ensuring exceptional experiences at every touchpoint. This is an ideal role for generalists who want to challenge themselves in a fast-paced environment and manage our operations to improve the patient experience.
What you’ll do
- Solve problems: Collaborate with diverse teams across MANUAL to identify and address operational challenges, with a focus on building, launching, and scaling efficient processes.
- Build and innovate: Develop and experiment with new approaches to enhance patient satisfaction, utilising data-driven insights to continuously refine and optimise your solutions.
- Take end-to-end project ownership: Take charge of projects from inception to execution, including strategic planning, implementation, and thorough performance reporting.
- Drive operational excellence: Lead efforts to instil operational best practices within patient-facing teams, driving efficiencies and elevating service delivery standards.
- Learn and iterate: Assess both operational and financial implications of initiatives, leveraging insights to iterate and improve strategies over time.
What we need from you
- You have 5+ years of experience in strategy, operations, product, growth or other related areas.
- You have analytics experience in building financial models and defining performance tracking to measure the success of your initiatives.
- You have bias for action and a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment.
- You excel as a generalist who can build the overarching strategy and go deep into specific issues and processes to drive continuous improvement.
- You bring structure, organisation, and focus to your work and work with cross-functional teams, including product, tech, marketing, finance, and legal.
- You have a university degree in business or quantitative fields.
What we offer
- Generous stock option plan
- Private medical insurance
- Cycle to work scheme
- Electric car scheme
- Gym and wellness benefit with Gympass
- Hybrid role based in Bermondsey 3 days a week with breakfast and lunch once a week
- 25 days holidays and generous parental leave & flexible working policies
- A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL
Join in the early stages of one of the most promising start-ups in the health & wellness space. Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we’re on a mission to prove there’s a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?
Strategy & Operations Manager employer: Manual
At Voy, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through our supportive environment, where you can thrive as a Senior Product Manager in the dynamic field of healthcare innovation. With access to cutting-edge resources and a focus on patient-centric solutions, you'll have the opportunity to make a meaningful impact while enjoying a flexible work-life balance in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Strategy & Operations Manager
✨Dive Into Corporate Strategy Communities
Get yourself involved in online communities or forums focused on corporate strategy. Places like LinkedIn groups or specific Slack channels can hook you up with industry insights, trends, and many potential job leads. Don't hesitate to share your thoughts or ask questions; it’ll boost your visibility!
✨Attend Industry Conferences and Events
Keep an eye out for corporate strategy conferences or networking events in your area (or online!). These gatherings are gold mines for meeting hiring managers and making impactful connections. Plus, having a few good conversations can lead to job referrals at companies like Manual!
✨Showcase Your Strategy Skills
Create content that showcases your knowledge of corporate strategy—think reports, blogs, or even video discussions. Sharing these on platforms like LinkedIn or Medium can demonstrate your expertise and make you stand out to employers looking for fresh talent.
✨Apply Directly Through Our Website
Don’t forget to apply for the Strategy & Operations Manager position at Manual via our website! This shows your genuine interest, and who knows, you might just land that interview in a matter of days. Keep your application focused on how you can add value to their strategy team.
We think you need these skills to ace Strategy & Operations Manager
Some tips for your application 🫡
Show Us Your Strategic Thinking:When crafting your CV and cover letter, highlight your strategic analysis skills. Focus on past experiences where you've effectively assessed market trends or made impactful recommendations. Evidence-based achievements, like improving processes or contributing to significant projects, will help us see your potential for driving corporate strategy at Manual.
Tailor Your Narrative:Don’t just send us a generic application! Personalise your cover letter by connecting your experiences and aspirations to Manual’s mission and goals. We love seeing candidates who genuinely understand what we do; share how your vision aligns with ours and what you can bring to the table.
Highlight Relevant Academic Credentials:In your CV, make sure to showcase your academic background, especially if you have qualifications in business, economics, or analytics. We appreciate candidates who can back up their skills with relevant degrees or certifications, so don’t be shy about flaunting those achievements!
Utilise Professional Language:While we want you to be yourself, remember that corporate strategy roles demand a level of professionalism in communication. Use clear and concise language in your application materials, ensuring that your ideas come across as well-structured and sophisticated. It’s all about making a great impression right from the written application stage!
How to prepare for a job interview at Manual
✨Master the Numbers
Corporate strategy often involves data analysis and financial forecasting. Brush up on your quantitative skills, and be prepared to handle case studies or numerical problems during the interview. We might get questions about how to approach market trends or assess the performance of a hypothetical company — so practice these scenarios!
✨Know Your Frameworks
Familiarity with strategic frameworks like SWOT, PESTLE, or Porter’s Five Forces can set you apart. We should be ready to discuss how we’d apply these tools to real-world business situations — maybe even relating them to Manual. This shows we’re not just theory-happy but can articulate our practical application.
✨Engage in Strategic Conversations
In a full-time role like this, it’s crucial to show that we're engaged and informed about current trends in the industry. Keep up with major news and prepare to discuss how recent developments could impact strategic decisions at Manual. This will demonstrate our passion and proactive approach to the field.
✨Showcase Relevant Experience
Whether through internships or projects, we should highlight any experience that relates to corporate strategy. Have specific examples ready to talk about how we’ve contributed to strategic growth or improvements. It's about showcasing our unique journey and how it will bring value to Manual.
