Strategy & Operations Manager

We are seeking a Strategy & Ops Manager - Clinical to spearhead the strategy and execution of our patient experience operations. In this role, you will take on end-to-end ownership and accountability for driving impactful projects aimed at enhancing our patients' journey and ensuring exceptional experiences at every touchpoint. This is an ideal role for generalists who want to challenge themselves in a fast-paced environment and manage our operations to improve the patient experience.

What you’ll do

• Solve problems: Collaborate with diverse teams across MANUAL to identify and address operational challenges, with a focus on building, launching, and scaling efficient processes.
• Build and innovate: Develop and experiment with new approaches to enhance patient satisfaction, utilising data-driven insights to continuously refine and optimise your solutions.
• Take end-to-end project ownership: Take charge of projects from inception to execution, including strategic planning, implementation, and thorough performance reporting.
• Drive operational excellence: Lead efforts to instil operational best practices within patient-facing teams, driving efficiencies and elevating service delivery standards.
• Learn and iterate: Assess both operational and financial implications of initiatives, leveraging insights to iterate and improve strategies over time.

What we need from you

• You have 5+ years of experience in strategy, operations, product, growth or other related areas.
• You have analytics experience in building financial models and defining performance tracking to measure the success of your initiatives.
• You have bias for action and a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment.
• You excel as a generalist who can build the overarching strategy and go deep into specific issues and processes to drive continuous improvement.
• You bring structure, organisation, and focus to your work and work with cross-functional teams, including product, tech, marketing, finance, and legal.
• You have a university degree in business or quantitative fields.

What we offer

• Generous stock option plan
• Private medical insurance
• Cycle to work scheme
• Electric car scheme
• Gym and wellness benefit with Gympass
• Hybrid role based in Bermondsey 3 days a week with breakfast and lunch once a week
• 25 days holidays and generous parental leave & flexible working policies
• A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL

Join in the early stages of one of the most promising start-ups in the health & wellness space. Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we’re on a mission to prove there’s a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?