At a Glance
- Tasks: Manage public sector contracts, track performance, and build strong relationships with clients.
- Company: Join Voy, a fast-growing preventive healthcare platform making a real impact.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel to Manchester and Sheffield, contributing to community health.
- Why this job: Drive meaningful change in healthcare while developing your strategic and operational skills.
- Qualifications: 3+ years in contract or programme management, strong data analysis, and relationship-building skills.
The predicted salary is between 40000 - 50000 £ per year.
Voy is one of the fastest-growing preventive healthcare platforms globally, built to help men and women take control of their health. We deliver innovative clinical pathways across Hormonal Health, Weight, Metabolic Health, and Dermatology, with more to come as we expand our impact. As well as providing services to the private space, we are increasing our business in public healthcare, following the acquisition of Morelife last year. Morelife has been operating in the NHS for the last 25 years, and is one of the leading obesity providers.
This is a high-impact role where the contracts you run and the performance you drive directly determine the outcomes we deliver to the communities we serve.
The Opportunity
What You'll Do:
- Own operational performance across your contract(s), tracking KPIs, diagnosing what's driving underperformance, and doing what it takes to get back on track.
- Manage the day-to-day relationship with commissioners and clients, keeping communication proactive, timely, and credible.
- Get into the data, analyze programme performance regularly, spot trends and risks early, and translate them into clear reporting for commissioners.
- Lead remedial action when performance falls short, including presenting corrective plans and updated trajectories to commissioners.
- Line manage service delivery staff, giving them the structure, clarity, and support to perform.
- Manage the contract budget, tracking spend against actuals and ensuring invoicing reflects delivery accurately.
- Identify opportunities to grow the contract footprint, building relationships with local partners and contributing to a 10% annual revenue growth target.
- Roll up your sleeves where needed, whether that's in the community, with referral networks, or directly supporting delivery.
Who You Are:
- You take full ownership. When something's off, it's your problem to solve, regardless of where it started.
- You're detail-oriented and data-driven, comfortable getting into the numbers and confident in what they're telling you.
- You think strategically and execute at ground level, connecting the dots across a contract and then closing the gaps.
- You're a natural relationship-builder, personable and responsive, with the ability to earn genuine trust from commissioners and partners.
- You communicate clearly across different audiences, adapting your style from frontline teams to senior stakeholders.
- You're organized and self-directed, able to manage competing priorities without losing sight of what matters most.
What We Need From You:
- 3+ years in a contract management, programme management, operations, or service delivery role, ideally in health or public sector commissioning.
- Proven track record of owning KPIs and driving performance improvement, not just reporting on it.
- Experience managing commissioner or client relationships at a senior level.
- Comfortable with data, able to interrogate it, spot what matters, and present it confidently.
- Budget management experience, tracking spend and reconciling against delivery.
- Strong communicator, able to adapt your style from frontline teams to senior stakeholders.
This is a hybrid role with regular travel to your contract area - including Manchester and Sheffield.
Strategic Account Manager employer: Manual
At Voy, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through our supportive environment, where you can thrive as a Senior Product Manager in the dynamic field of healthcare innovation. With access to cutting-edge resources and a focus on patient-centric solutions, you'll have the opportunity to make a meaningful impact while enjoying a flexible work-life balance in a vibrant location.
