At a Glance
- Tasks: Lead and empower a high-performing clinical team to exceed goals and improve patient experience.
- Company: Dynamic digital health company focused on innovation and team development.
- Benefits: Stock options, fitness benefits, generous leave, and flexible working policies.
- Other info: Hybrid role with opportunities for professional growth and collaboration across teams.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a supportive environment.
- Qualifications: GPhC/NMC registered Independent Prescriber with experience in managing clinical teams.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for an experienced Clinical Team Lead to lead and empower a high‑performing team of clinicians. You’ll be responsible for ensuring the team exceeds its goals, while driving continuous improvement across clinical operations, quality, and safety. This is a people‑focused leadership role that combines operational excellence, team development, and cross‑functional collaboration. You’ll work closely with product, quality and operational leaders to improve clinical workflows, optimise performance and enhance patient experience.
What you’ll do
- Team Leadership & Performance Management
- Lead, motivate and develop a team of clinicians to meet and exceed operational KPIs and SLAs.
- Conduct regular 1:1s, performance reviews and coaching sessions to drive engagement and accountability.
- Foster a high‑performance culture built on collaboration, continuous learning and professional growth.
- Identify training needs and implement development plans to enhance individual and team capability.
- Operational Excellence & Quality Improvement
- Drive process and quality improvements across clinical operations.
- Analyse performance data to identify trends, risks and opportunities for improvement.
- Develop and refine standard operating procedures (SOPs) to support scalability and compliance.
- Collaborate with Quality and Compliance teams to ensure adherence to clinical standards and regulatory requirements.
- Cross‑Functional Collaboration
- Partner with Product, Engineering and Operations teams to inform product enhancements and operational solutions that improve clinician and patient experience.
- Represent the clinical team in cross‑functional meetings, sharing insights and feedback to drive continuous improvement.
- People & Culture
- Build a supportive, inclusive and high‑performing team culture.
- Recognise and celebrate success while constructively addressing performance challenges.
- Champion wellbeing, professional integrity and clinical excellence within the team.
Availability Requirements
Commit to full‑time (37.5 hours) each week, including reliable coverage on Thursday, Friday, Saturday, Sunday and Monday as required.
Who you are
Essential
- Registered Independent Prescriber (registered with either the GPhC or NMC with V300).
- Proven experience managing and scaling clinical teams, preferably in a digital health environment.
- Strong track record of delivering against KPIs, SLAs and performance metrics.
- Demonstrated ability to drive measurable improvements in team performance and quality outcomes.
- Excellent communication, coaching and stakeholder management skills.
- Data‑driven mindset with experience in using metrics to guide decisions.
- Comfortable working in a fast‑paced, evolving environment.
Desirable
- Experience working in digital health, managing queues or patient queries.
- Experience working cross‑functionally with Product or Operations teams.
- Familiarity with quality management systems and clinical governance frameworks.
What we offer
- Stock option plan – you’ll share in the upside you help create.
- Fitness & wellbeing benefit with Wellhub.
- Lunch once per week in our offices.
- 25 days annual leave plus bank holidays, and generous parental leave and flexible working policies.
- Private medical insurance.
- Remote opportunity / Hybrid role based in London Bridge 3 days a week with lunch once a week.
- Cycle to work scheme.
- Electric car scheme.
Clinical Team Lead (GPhC/NMC registered) - Hybrid employer: Manual
At Voy, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through our supportive environment, where you can thrive as a Senior Product Manager in the dynamic field of healthcare innovation. With access to cutting-edge resources and a focus on patient-centric solutions, you'll have the opportunity to make a meaningful impact while enjoying a flexible work-life balance in a vibrant location.
