Clinical Advisor (Saturdays Required!)

We are looking to hire a registered Clinical Advisor (nurses, pharmacists, paramedics etc.) to provide expert clinical guidance to patients via our digital telehealth platform. You will have a high level of clinical ownership and accountability and will report to the Clinical Team Lead. This is an ideal role for someone who wants to challenge themselves in a fast-paced digital healthcare environment and manage high-volume virtual consultations across multiple treatment pathways in order to deliver safe, efficient, and high-quality patient care at scale. If you like delivering high-quality digital care while balancing clinical safety, efficiency, and patient experience, this role is for you!

What you’ll be doing:

• Deliver high-quality virtual consultations via live messaging and phone calls, providing evidence-based guidance for weight loss, hair loss, and erectile dysfunction treatments.
• Apply clinical expertise to ensure patient safety while efficiently managing a high volume of consultations.
• Maintain exceptional standards of patient care while meeting service level agreements and efficiency targets.
• Balance efficiency with quality care across multiple patient interactions without compromising clinical standards.
• Communicate with empathy to support patients through challenging treatment experiences.
• Adapt quickly to new systems, processes, and clinical protocols in a fast-paced digital environment.
• Able to work independently with strong self-management, prioritisation, and resilience in a demanding role.

What we need from you:

• Current registration as a healthcare professional (nursing, pharmacy, dietetics, or related field).
• Minimum 2 years of patient-facing healthcare experience.
• Experience in telemedicine, digital healthcare, or remote patient consultations.
• Experience performing patient assessments or triage.
• Strong digital literacy and comfort with healthcare technology platforms.
• Proven ability to manage high volumes of patient interactions whilst maintaining quality care.
• Knowledge of weight management and/or men's health conditions.
• Experience with patient prioritisation and efficient workflow management.

Availability & Shift Requirements:

• Hours: Ability to commit to a minimum of 30 hours per week (ideally 37.5 hours / full time), on a permanent basis.
• Days: Must be available to work every Saturday, alongside other weekdays specified in your chosen pattern (excluding Thursdays).
• Flexibility: Flexibility to accommodate either an 8:00 AM start or a 10:00 PM finish on any/all of your scheduled working days.

What we offer:

• Private medical insurance.
• Gym & wellness benefit with Wellhub.
• Hybrid role based in London Bridge 2 or 3 days a week.
• Lunch once a week.
• Cycle to work scheme.
• Electric car scheme.
• 25 days holidays and generous parental leave & flexible working policies.

Our interview process:

• Initial screening call with our Clinical Recruiter.
• First interview with Clinical Team Lead.
• Case Study.
• Final stage with Head of Clinical Services.