At a Glance
- Tasks: Lead and grow national accounts while building strong relationships with key stakeholders.
- Company: Join Mantra Learning, the UK's top logistics training provider with a vibrant culture.
- Benefits: Enjoy 31 days holiday, free eye care, and a structured training package for career growth.
- Other info: Be part of a team committed to sustainability and employee wellbeing.
- Why this job: Make a real impact in the logistics sector and help others gain essential skills.
- Qualifications: Experience in account management and knowledge of logistics or supply chain sectors required.
We are Mantra Learning, the UK’s leading Logistics learning and development organisation. We are an Ofsted grade 2 independent training provider who have specialised in providing training within the sector for over 56 years. The Manchester site is well established as the largest specialist logistics training facility in the UK. Through our two key brands, The Job Gym and The National Logistics Academy we help thousands of individuals each year to gain new skills. This enables our learners to obtain employment within the logistics sector and drives the long-term growth of the industry. We work with some of the biggest brands in the country, including Aldi, Wincanton and AO, delivering approximately 400 Apprenticeships, over 2500 Large Goods Vehicle licences and 1,100 Forklift Truck licences each year. The organisation is dedicated to deliver interventions that develop the ‘Skills, Knowledge and Behaviours to enable learners to thrive in life and work’. We have an exciting opportunity for a Senior Account Manager to join our friendly team. The position is full-time, working 37.5 hours a week based in Middleton, Greater Manchester.
Duties include but will not be limited to:
- Strategic Account Leadership - Lead and grow complex national accounts, building trusted relationships with senior and executive stakeholders. Drive customer success through cross-functional collaboration, escalation management, and long-term partnership development. Identify opportunities for account growth, retention, and strategic expansion.
- Sector Expertise - Apply knowledge of logistics, transport, supply chain, and workforce development to address employer challenges. Leverage expertise in apprenticeships, skills, training, and funded learning to design effective workforce solutions. Develop talent pipelines and workforce strategies that support employer growth and skills needs.
- Business Development & Market Engagement - Generate new opportunities through networking, industry engagement, and strategic relationship building. Represent the organisation at industry events and employer forums to enhance market presence and commercial growth. Identify employer needs and deliver commercially viable training and workforce solutions.
- Leadership & Influence - Mentor colleagues, share best practice, and support high-performing sales and account management teams. Apply strategic account planning and stakeholder management to strengthen relationships and maximise growth. Influence stakeholders at all levels to achieve positive business and customer outcomes.
- Commercial & Operational Excellence - Manage strategic accounts, ensuring service delivery, contractual compliance, and sustainable growth. Use data and insights to monitor performance, mitigate risks, and drive continuous improvement. Deliver exceptional customer experiences while expanding employer partnerships across multiple services.
Education & Knowledge
- Educated to Level 3 or above (or equivalent experience).
- Knowledge of the logistics, transport, or supply chain sectors, including workforce challenges and skills needs.
- Understanding of apprenticeships, employer-funded training solutions, and workforce planning.
- Experience of strategic account management, stakeholder engagement, and account planning.
- Strong commercial awareness and ability to identify business development opportunities.
- Proficient in CRM systems, Microsoft Office, and digital communication tools.
Company Benefits
- Generous time off – 31 days’ holiday including bank holidays, giving you plenty of time to recharge.
- Free eye care vouchers – because your health matters.
- Great social scene – enjoy subsidised team events, from summer celebrations to festive Christmas parties.
- Grow your career – access to a structured training package, including support for teaching qualifications.
- Hassle-free travel – free on-site parking available.
- Employee Car Repair Scheme – access reduced-cost car maintenance to keep you moving.
- Pension scheme – helping you plan for your future.
- Rewarding your success – discretionary profit-related bonus scheme.
- Wellbeing first – ongoing health & wellbeing initiatives to support you inside and outside of work.
- Making a difference – be part of our commitment to net zero and sustainability.
- Affordable healthcare – access to a cost-effective health plan.
- Support when you need it – 24/7 Employee Assistance Programme offering confidential advice and guidance.
Mantra Learning Ltd is an equal opportunity employer and we welcome applications regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex and sexual orientation. This organisation is committed to safeguarding and promotes the welfare of all learners and expects all staff to share this commitment. We also prioritise the safeguarding and welfare of all staff. The successful applicant will be required to agree to all necessary checks such as providing sufficient employment references and providing proof of the right to work in the UK. A Disclosure and Barring Service check will be carried out for all successful applicants.
If this is the role you’re looking for please apply today.
Senior Account Manager employer: Mantra Learning
At Mantra Learning, we pride ourselves on being a leading employer in the logistics training sector, offering a vibrant work culture that fosters collaboration and professional growth. Our Manchester location not only boasts the largest specialist logistics training facility in the UK but also provides generous benefits such as 31 days of holiday, structured training packages, and a commitment to employee wellbeing. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics sector. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might help you land that Senior Account Manager role!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with someone from Mantra Learning or similar companies, make sure to highlight your knowledge of logistics, apprenticeships, and workforce development. Tailor your conversations to demonstrate how you can solve their challenges.
✨Tip Number 3
Follow up after meetings or networking events. A quick email thanking them for their time and reiterating your interest can keep you top of mind. Plus, it shows you're proactive and genuinely interested in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Mantra Learning. So, what are you waiting for? Go for it!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in logistics and account management, and show us how you can drive customer success and build those all-important relationships.
Showcase Your Sector Knowledge:We want to see your understanding of the logistics, transport, and supply chain sectors. Use specific examples from your past roles to demonstrate how you've tackled workforce challenges and developed effective training solutions.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff. This will help us see your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Mantra Learning
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of the logistics, transport, and supply chain sectors. Understand the current challenges employers face and be ready to discuss how your expertise can help them overcome these issues.
✨Showcase Your Relationship-Building Skills
As a Senior Account Manager, building trusted relationships is key. Prepare examples of how you've successfully managed complex accounts and developed long-term partnerships in previous roles. This will demonstrate your ability to drive customer success.
✨Be Ready for Business Development Questions
Expect questions about generating new opportunities and engaging with the market. Think of specific instances where you've identified employer needs and delivered effective training solutions. Highlight your networking skills and any industry events you've attended.
✨Demonstrate Leadership and Mentorship
Prepare to discuss your experience in mentoring colleagues and leading teams. Share examples of how you've influenced stakeholders and contributed to high-performing sales or account management teams. This will show that you're not just a manager, but a leader.
