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- Tasks: Be the friendly face of our coworking space, welcoming clients and managing daily operations.
- Company: Join Mantle Space Limited, a modern flexible office operator dedicated to exceptional customer care.
- Benefits: Enjoy 24/7 access, a vibrant workspace, and a focus on health and cleanliness.
- Why this job: This role offers a chance to connect with diverse people in a creative environment.
- Qualifications: No specific experience required, just a positive attitude and great communication skills.
- Other info: Perfect for students looking for flexible hours in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Receptionist for a Coworking Space in Cambridge (CB4)
Mantle Space Limited is a forward-thinking flexible office operator based in Stansted, with operations across Eastern and South-Eastern England.
Our focus is on providing exceptional customer care and creating a healthier workspace for our clients. With beautifully designed interiors, 24/7 access, and enhanced cleaning protocols, we prioritise both body and mind.
The Bradfield Centre is a premier tech hub located on Cambridge Science Park.Our aim is to attract ambitious like-minded entrepreneurs from both Cambridge and around the world; co-locate them in scalable, state-of-the-art facilities; immerse them in a vibrant, collaborative, and inclusive culture; whilst connecting them to investors and other support organisations to help them grow.
We are looking for a Full Time Receptionist to join our dynamic team. The hours are 8am until 5pm Monday to Friday. Interested in Science and Tech is essential.
The purpose of the role is to provide a positive first impression of the Business Centre and ensure that phone calls are answered promptly and professionally. The Receptionist will welcome visitors, handle complaints and always deliver a high standard of customer service.
Duties and Responsibilities
- To welcome and receive clients and visitors in a friendly and responsive manner ensuring that they receive a positive first impression.
- To act as an ambassador for the company and its services and make recommendations for improvements and potential revenue opportunities to support occupancy targets.
- To ensure that high levels of customer service are always achieved.
- To handle complaints with courtesy and refer more serious issues to the General Manager.
- To ensure timely feedback to customers as appropriate.
- To assist colleagues in the delivery of outstanding client care and service standards.
Administration
- To answer and announce all calls efficiently and courteously in line with company policy and procedures.
- To ensure that incoming and out-going post and parcels are sorted/franked, and that clients are alerted accordingly.
- To ensure that the CRM systems are always kept up to date, including an awareness of any changes within centre clients company structure, employees, working hours.
- To ensure that all services provided are appropriately logged in Kube.
- To report any maintenance issues to the General Manager.
- To actively promote the company to visitors/callers to help achieve occupancy level targets.
Meeting Rooms
- To book and administer meeting rooms using Kube.
- To ensure that housekeeping is of the highest standard. Specifically, that the reception and meeting room areas are well maintained, kept neat, tidy and well presented at all times.
- To ensure that meeting rooms are always set up in accordance with company standards. Branded items such as pens and notepads may be required.
- To ensure that all centre staff are aware of meeting room bookings (and any special facility or staff requirements) for the coming week.
Health and Safety
- To be aware of individual responsibility in relation to Health and Safety of self and others in the workplace and to adhere to the companys Health and Safety policy and procedures.
General
- To always maintain a professional relationship with colleagues and clients and ensure confidentiality and security of the clients and company business information
- To carry out such duties as may be reasonably requested from time to time in addition to the main duties associated with the position
- To be aware of and comply with all relevant policies and procedures
- To uphold safe and efficient workplace policies and practices
- To undertake supervision and training
- To commit to working within a framework that encourages equality of opportunity and diversity
- To be supportive of the company goals
- To be aware that you may be required to travel to other locations to attend meetings and to provide such duties as may be reasonably requested from time to time in addition to the main duties associated with the position.
- Punctuality: You should be at your post and ready to answer calls at your start time. If meetings have been booked, you may need to be present earlier or later than your usual working hours.
- Appearance: smart and professional
If you think this is the job for you and youre ready to join the team, get in touch wed love to meet you.
AMRT1_UKCT
Receptionist for a Coworking Space in Cambridge (CB4) employer: Mantle Space
Contact Detail:
Mantle Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist for a Coworking Space in Cambridge (CB4)
✨Tip Number 1
Familiarize yourself with the coworking space industry and the specific services offered by Mantle Space Limited. Understanding their unique selling points will help you demonstrate your enthusiasm and fit for the role during the interview.
✨Tip Number 2
Highlight your customer service skills and any relevant experience in similar environments. Be prepared to share examples of how you've handled challenging situations or provided exceptional service to clients.
✨Tip Number 3
Showcase your ability to multitask and manage time effectively. As a receptionist, you'll likely be juggling various responsibilities, so think of ways to illustrate your organizational skills during the interview.
✨Tip Number 4
Research the local area and the community around the Cambridge coworking space. Being knowledgeable about local events or businesses can help you connect with clients and show that you're invested in the community.
We think you need these skills to ace Receptionist for a Coworking Space in Cambridge (CB4)
Some tips for your application 🫡
Understand the Company Culture: Take some time to research Mantle Space Limited. Understand their values, mission, and what they prioritize in customer care. This will help you tailor your application to align with their culture.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or reception roles. Mention specific skills that relate to providing exceptional customer care and creating a welcoming environment.
Showcase Your Communication Skills: As a receptionist, strong communication skills are essential. Use your application to demonstrate your ability to communicate effectively, both in writing and verbally. Consider including examples of how you've successfully handled customer inquiries in the past.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are specifically interested in working at a coworking space and how you can contribute to creating a healthier workspace for clients.
How to prepare for a job interview at Mantle Space
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer care is key. Be prepared to share examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to create a welcoming atmosphere.
✨Familiarize Yourself with the Company
Research Mantle Space Limited and understand their mission and values. Being able to discuss how you align with their focus on creating healthier workspaces will demonstrate your genuine interest in the role.
✨Demonstrate Your Organizational Skills
Receptionists often juggle multiple tasks at once. Prepare to discuss your organizational strategies and how you prioritize tasks effectively, especially in a busy coworking environment.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the position. Ask about the team dynamics, the company culture, or how they measure success in the receptionist role.
