At a Glance
- Tasks: Support customer enquiries and manage administrative tasks in a dynamic environment.
- Company: Join Mantis, a growing design & build contractor focused on sustainability.
- Benefits: Up to £29,000 salary, 36 days holiday, hybrid working, and comprehensive training.
- Other info: Enjoy company events, health programmes, and a supportive work culture.
- Why this job: Be part of a team driving towards the UK’s Net Zero Carbon Targets while developing your career.
- Qualifications: 2 years admin experience, strong communication skills, and proficiency in MS Excel.
The predicted salary is between 25000 - 28000 £ per year.
At Mantis we are looking for someone meticulous, organised and customer-focused who is ready to play a key role in our business support team.
As a company, we have grown to an exciting point since being established in 2018 and are continuing on an ambitious high-growth journey.
As our Customer Service Administrator, you will play a key role in supporting the Office Manager and Business Support Lead, providing essential administrative and customer service support across the business and to our technical engineering teams, while helping drive our shared vision of meeting the UK’s 2050 Net Zero Carbon Targets for Buildings.
You will become an integral part of a friendly and dynamic design & build contractor based in the heart of Wilmslow town centre, playing an important role in supporting both our customers and the day-to-day operations of the business.
This is a varied and fast-paced role, ideal for someone who enjoys working across multiple tasks and thrives in an environment where no two days are the same.
There is a lot to learn and manage, making this position well suited to someone early in their career looking to take the next step, or someone seeking a busy and diverse role.
The role will primarily focus on managing inbound and outbound customer enquiries, delivering excellent customer service, and supporting a wide range of general business operations, including survey bookings, data management and administrative coordination.
WHAT WE OFFER
- Total Compensation Package up to £29,000
- Base Salary up to £26,000 (Depending on Experience)
- 36 days Holiday (Including Public Holidays)
- 8% Overall Pension Contribution
- Comprehensive Training and Personal Development Plan
- Hybrid Working (2 days WFH / 3 days office-based)
- Monday to Friday (Flexi Start / Finish Time)
ADDITIONAL COMPANY BENEFITS
- Private Medical Insurance
- Holiday Buy and Sell Scheme
- Electrical Vehicle Salary Sacrifice Scheme
- Cycle to Work Scheme
- Sustainable Volunteering Day
- Regular Company Funded Social Events
- We are an equal opportunities employer
THE ROLE (but not limited to)
- Managing two dedicated business phone lines – the main company line and a direct Tenant Liaison line – handling inbound and outbound calls in a professional and friendly manner
- Serving as the dedicated point of contact for residents and tenants on live retrofit programmes, managing enquiries, appointment scheduling and communication throughout the customer journey in line with PAS 2035 resident engagement requirements
- Logging and tracking all tenant contact attempts, access outcomes and communication in line with programme requirements, escalating no-access or vulnerability concerns to the Retrofit Coordinator promptly
- Acting as the first point of contact for customer enquiries, providing a high standard of service at all times
- Responding to customer queries via phone and email, ensuring timely and accurate communication
- Proactively making outbound calls for follow-ups, appointment confirmations and updates
- Managing the customer journey from initial enquiry through to project coordination and completion
- Coordinating survey bookings, site visits and appointments with customers and internal teams
- Supporting the quoting process, including gathering information, arranging consultations and issuing quotations
- Managing shared inboxes, ensuring all enquiries and communications are handled efficiently
- Maintaining accurate customer records, databases and Excel trackers
- Liaising with internal teams to ensure smooth communication and project delivery
- Supporting general administrative tasks across the business
- Assisting with basic marketing activities and customer communications where required
- Supporting recruitment coordination and general office administration
- Carrying out ad hoc duties to support the wider team and management
TO BE SUCCESSFUL, THE FOLLOWING EXPERIENCE WILL BE REQUIRED
- Minimum 2 years’ administrative experience
- Experience in MS packages (Excel to a competent level)
- Strong communication skills (inbound and outbound)
- Minimum GCSE grades C and above
- Excellent organisational skills, adaptability and ability to work in a fast-paced environment
IF YOU WOULD LIKE TO START YOUR CAREER HERE AT MANTIS ENERGY, PLEASE APPLY WITH YOUR CV AND COVER LETTER OR FEEL FREE TO CONTACT US AT
Benefits
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Transport links
- Work from home
- Work Location: Hybrid remote in Wilmslow SK9 5AG
Locations
Customer Service Administrator in Cheshire, Warrington employer: Mantis Ltd
Mantis Energy is an exceptional employer that fosters a collaborative and innovative work environment in the vibrant town centre of Wilmslow. With a strong commitment to employee growth, we offer comprehensive training, flexible working arrangements, and a generous benefits package including private medical insurance and a holiday buy and sell scheme. Join us in our mission to achieve the UK’s 2050 Net Zero Carbon Targets while enjoying a supportive culture and exciting opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mantis Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mantis Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mantis Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Mantis Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mantis Ltd!
How to prepare for a job interview at Mantis Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
