At a Glance
- Tasks: Deliver world-class customer service and manage logistics for customer satisfaction.
- Company: Join Manthorpe Building Products, a leader in the building industry with a supportive culture.
- Benefits: Enjoy competitive salary, pension scheme, life assurance, and health initiatives.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving continuous improvement.
- Qualifications: Experience in customer service or sales support, with strong communication skills.
Closing Date for Application: Wednesday 29/07/2026
About the Role
Manthorpe Building Products is a leading designer, manufacturer and supplier of plastic injection moulded, vacuum formed and extruded products for the building industry. Part of the Genuit Group, we combine long‑term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong. The role is to deliver a world‑class customer experience with the goal of achieving 100% customer satisfaction. The role is responsible for ensuring all logistics requirements are fulfilled accurately, on time and in full, while maintaining timely completion of all associated documentation. The post holder will operate in full compliance with company policies, corporate standards and relevant legislative requirements.
Key Responsibilities
- Customer Service & Order Processing: Handle customer enquiries via telephone and email, providing a professional and timely response. Process sales orders accurately and within agreed business KPI targets. Ensure all required information is obtained for order processing, liaising with customers where details are incomplete. Maintain accurate and up‑to‑date customer records within the CRM system.
- Customer Relationship Management: Build and maintain positive relationships with customers. Investigate and resolve customer complaints and queries promptly and professionally, in line with KPI requirements. Identify opportunities to upsell additional products and services. Identify customers who would benefit from visits from the external sales team and provide relevant details for follow‑up.
- Sales Support & Administration: Support the external sales team by providing CRM information, administration and ad‑hoc assistance as required. Liaise effectively with internal departments including Technical, Commercial, Finance and Operations to support customer service activities.
- Financial Administration: Investigate customer invoice queries and process credit notes where appropriate.
- Performance & Continuous Improvement: Demonstrate excellent time management and attendance to meet business requirements. Contribute to continuous improvement initiatives, identifying opportunities to reduce waste, improve efficiency, enhance safety and increase engagement.
- Compliance: Comply with all company policies and statutory requirements relating to Quality, Health & Safety, Environmental standards and other business procedures.
About You
- Previous experience within a commercial administration, customer service, or sales support environment.
- Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues at all levels.
- Strong interpersonal skills and the ability to build and maintain positive working relationships.
- Ability to work independently, manage competing priorities and meet deadlines through effective time management.
- Proficient in Microsoft Office applications, including Excel, Outlook and Word.
- Strong attention to detail and accuracy when processing information and maintaining records.
- Customer‑focused approach with the ability to investigate and resolve issues in a professional and timely manner.
- Demonstrates problem‑solving, critical thinking and analytical skills, with a willingness to develop these further through practical tasks and projects.
- Able to work collaboratively across departments to achieve business objectives.
- Proactive approach to identifying opportunities for improvement and driving efficiencies.
- Committed to delivering high standards of customer service and achieving performance targets.
- Flexible and adaptable, with a willingness to undertake other duties appropriate to the role and level of competence.
- Strong commitment to continuous improvement, sustainability and safe working practices.
- Reliable, professional, and able to demonstrate excellent attendance and timekeeping.
What We Offer
- Competitive salary within the market.
- Contributory pension scheme matched up to 8%.
- Life assurance.
- Enhanced maternity & paternity pay.
- Sharesave scheme.
- Cycle to work scheme.
- Free flu vouchers.
- Various health & wellbeing initiatives including complimentary occupational health, physiotherapy and counselling services.
Customer Care Co-ordinator employer: Manthorpe Building Products Ltd
Manthorpe Building Products is an exceptional employer that prioritises teamwork, accountability, and continuous improvement, creating a supportive and inclusive workplace for all employees. With a strong commitment to employee development and a focus on delivering world-class customer service, the company offers competitive salaries, generous benefits, and numerous health and wellbeing initiatives, making it an ideal place for those seeking meaningful and rewarding employment in the building industry.
Contact Details:
Manthorpe Building Products Ltd Recruitment Team
