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- Tasks: Revolutionise customer journeys and enhance retention strategies for a leading ecommerce brand.
- Company: Join a fast-growing ecommerce brand with a focus on customer experience.
- Benefits: Enjoy competitive salary, performance bonuses, and unlimited vacation days.
- Why this job: Lead a dynamic team and drive impactful strategies that fuel business growth.
- Qualifications: 5+ years in CX, data analysis skills, and experience with fast-growing brands.
- Other info: Fully remote role with opportunities for professional development.
The predicted salary is between 43200 - 72000 £ per year.
A leading ecommerce brand is seeking a Head of Customer Experience to revolutionize the customer journey and enhance retention. You will lead a growing team, implement automation, and drive strategies that convert customer interactions into business growth.
Ideal candidates have over 5 years of experience in CX for fast-growing brands and are proficient with data analysis and customer insights.
This fully remote role offers a competitive salary and performance bonuses, along with unlimited vacation days.
Head of CX & Growth — Fully Remote in London employer: Manta Sleep
Contact Detail:
Manta Sleep Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CX & Growth — Fully Remote in London
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce space, especially those who work in CX. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past successes in customer experience and growth strategies. This will help you stand out when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s customer journey. Think about how you can revolutionise it and come armed with ideas. We love candidates who are proactive and passionate!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for talent that can drive growth and enhance customer experiences.
We think you need these skills to ace Head of CX & Growth — Fully Remote in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in customer experience and growth. Highlight specific achievements that showcase your ability to enhance retention and drive business growth, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about revolutionising the customer journey and how your skills align with our goals. Be genuine and let your personality come through.
Showcase Your Data Skills: Since we value data analysis and customer insights, don’t forget to mention any relevant tools or methodologies you’ve used. Give us examples of how you've leveraged data to make impactful decisions in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Manta Sleep
✨Know Your CX Stuff
Make sure you brush up on the latest trends and best practices in customer experience. Be ready to discuss how you've successfully improved customer journeys in your previous roles, especially in fast-growing brands.
✨Data is Your Best Friend
Since this role requires proficiency in data analysis, come prepared with examples of how you've used data to drive customer insights and growth strategies. Highlight specific metrics or KPIs that demonstrate your impact.
✨Showcase Your Leadership Skills
As you'll be leading a growing team, be ready to share your leadership philosophy and experiences. Discuss how you've motivated teams, implemented automation, and fostered a culture of continuous improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current CX strategies and future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your vision for customer experience.
