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- Tasks: Provide daily IT support, troubleshoot issues, and assist with onboarding new staff.
- Company: Join a friendly housing charity making a difference in the community.
- Benefits: Enjoy a competitive salary of £28k for 25 hours a week and flexible working hours.
- Why this job: Gain hands-on experience in IT while contributing to a meaningful cause.
- Qualifications: No extensive experience needed; just a willingness to learn and help others.
- Other info: Immediate start available; work in a supportive team environment in Fulham/Chelsea.
The predicted salary is between 21000 - 35000 £ per year.
A lovely Small / Medium Size Housing Charity is looking for an IT Helpdesk Assistant, reporting into a Senior IT Manager and Office Manager.
Responsibilities include:
- Providing day-to-day IT support, clearing tickets, and dealing with queries daily.
- Setting up laptops for new starters and escalating issues.
- Supporting staff and stakeholders using SharePoint, Microsoft Teams, Office 365, VoIP telephone system, mobile phones/tablets, AV equipment, and in-house CRM.
- Assisting in monitoring and maintaining the organisation's ICT equipment, network infrastructure, and CCTV.
- Working with HR to assist with onboarding of new starters, including setting up workstations, laptops, new user accounts, email accounts, telephony, and office software.
- Providing basic training on Microsoft Office 365.
- Supporting other teams if required and covering team member absences.
Salary: £28k for working 25 hours per week (9am-2pm each day in office).
Duration: Initially a 2-year contract but can go permanent.
Location: Fulham / Chelsea, with occasional travel to other offices in West London.
You must be on 1 week notice or less and can start ASAP.
IT Help Desk Assistant / Level 1 IT support - Immediate Start - 25 hours per week employer: Mansfieldblack
Contact Detail:
Mansfieldblack Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Assistant / Level 1 IT support - Immediate Start - 25 hours per week
✨Tip Number 1
Familiarise yourself with the tools and software mentioned in the job description, such as SharePoint, Microsoft Teams, and Office 365. Having hands-on experience or knowledge of these platforms will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for common IT issues. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the hiring manager and show that you're ready for the role.
✨Tip Number 3
Prepare to discuss your previous experiences in IT support, even if they were informal or part-time. Highlight any relevant tasks you've handled, such as setting up workstations or assisting with onboarding, to showcase your readiness for this position.
✨Tip Number 4
Since the role involves communication with various stakeholders, practice articulating your thoughts clearly and confidently. Good communication skills are essential for providing effective support and ensuring user satisfaction.
We think you need these skills to ace IT Help Desk Assistant / Level 1 IT support - Immediate Start - 25 hours per week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any previous roles where you've dealt with helpdesk queries or technical troubleshooting. Mention specific tools and systems you've worked with, such as SharePoint, Microsoft Teams, and Office 365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your willingness to learn and adapt, as well as your ability to communicate effectively with users and stakeholders. Mention any experience you have with onboarding new staff or setting up IT equipment.
Showcase Relevant Skills: Emphasise skills that are particularly relevant to the job, such as problem-solving, customer service, and basic IT knowledge. If you have experience with cyber security best practices or managing user accounts, be sure to include that.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mansfieldblack
✨Know Your Tech Basics
Brush up on your knowledge of SharePoint, Microsoft Teams, and Office 365. Be prepared to discuss how you've used these tools in the past or how you would approach common issues that users might face.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've successfully resolved IT issues or helped someone with a tech problem. Highlight your ability to troubleshoot and communicate effectively with users.
✨Show Enthusiasm for Learning
Since this role is suitable for someone keen to learn, express your eagerness to develop your skills further. Mention any relevant courses or certifications you're interested in pursuing.
✨Understand the Company Culture
Research the charity's mission and values. Be ready to explain why you want to work there and how you can contribute to their goals, especially in supporting staff and stakeholders.
