At a Glance
- Tasks: Support customers with their vehicle needs and ensure a smooth service experience.
- Company: Join Perrys, one of the UK's largest car retailers with a family feel.
- Benefits: Enjoy 30 days holiday, pension, life assurance, and exclusive company discounts.
- Other info: Full training provided; flexible hours for a great work-life balance.
- Why this job: Be part of a team that values people and offers excellent career growth.
- Qualifications: Customer service experience is a plus; passion for helping others is essential.
The predicted salary is between 26775 - 29000 £ per year.
Want an Even Better career, then join us! Perrys are one of the UK’s largest Car Retailers, having served customers since 1908 with multiple branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, MG, Citroen, Peugeot and Vauxhall as well as emerging brands like BYD, Geely, Omoda, Jaecoo and Leap.
We also offer a wide range of benefits including:
- Pension
- Life assurance
- 30 days holiday (including bank holidays rising with service)
- Company discounts on cars and after sales services and products
- Wellbeing support including flu vaccinations, Mental Wellness Champions, Help@Hand from Unum and digital GP
Perrys Extra Perks include a number of People First Recognition schemes rewarding our employees for going the extra mile including Customer Service Recognition, Regional Employee of the Quarter, General Manager Thank you and Long Service recognition schemes. Most of all you will be part of a team and a business with a family feel with a focus on people.
Hours of work: Perrys are committed to working with our employees for a focus on a good work life balance. Perrys Trainee Service Advisors are at the heart of our business ensuring that we deliver exceptional customer experience to every customer that visits one of our dealerships. So why not come and make your career Even Better.
Joining us as a Trainee Service Advisor means you will be the key point of contact for our customers within the aftersales function, providing them with support and guidance to ensure that their vehicle is safe, reliable and operating at its peak. It is crucial that you demonstrate our People First values through regular communication, going the extra mile, and ensuring the customer’s experience at Perrys is as smooth as possible.
About the role: We have an exciting opportunity available for an individual who comes from a customer services background or has a passion for supporting customers. Experience in the motor industry is not necessary. Full training and development support will be provided to ensure that you will gain the skills necessary to be successful. A positive attitude and desire to help our customers are the most important skills you will need.
As a Perrys Trainee Service Advisor, you can expect to cover a wide range of tasks to support the customer journey, from booking in customers and arranging courtesy cars, discussing the details of the service or repair, to advising customers of aftersales products that suit their driving needs and resolving customer queries.
About you: You will have good communication skills with the ability to listen to our customers’ needs and take pride in engaging with people and with a passion for delivering outstanding service. Care passionately and commit to doing the right thing for our customers, treating them fairly. A full UK Driving licence would be an advantage. A willingness to work Saturdays as part of a rota.
Why join Perrys? At Perrys we pride ourselves on our People First culture; people are at the heart of everything we do. We are passionate about continuing to build an environment where everyone feels valued, understands their important contribution to the business and is able to reach their full potential. We are committed to being a diverse, inclusive employer.
Any applications will be 100% confidential. Perrys operates a blind CV process in the support of our diversity strategy and objectives. This practice means that recruiting managers are not provided with any personal data such as name, sex or age prior to the short-listing process in order to minimise any unconscious bias.
Trainee Service Advisor in Huddersfield employer: Mansfield Sales New Cars Chery
Perrys is an exceptional employer, offering a dynamic work environment where you can thrive as a Trainee Car Sales Executive. With a competitive salary and a comprehensive sales development programme, employees enjoy generous benefits, including a pension and life assurance, alongside a healthy work-life balance with no Sundays and every third weekend off. Join us to grow your career in one of the UK's leading car retailers, where your success is our priority.
Contact Details:
Mansfield Sales New Cars Chery Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor in Huddersfield
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Mansfield Sales New Cars Chery.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Mansfield Sales New Cars Chery.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Mansfield Sales New Cars Chery that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Mansfield Sales New Cars Chery, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Service Advisor in Huddersfield
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Mansfield Sales New Cars Chery, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Mansfield Sales New Cars Chery. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Mansfield Sales New Cars Chery.
How to prepare for a job interview at Mansfield Sales New Cars Chery
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Mansfield Sales New Cars Chery that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Mansfield Sales New Cars Chery and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
