Customer Service Liaison in Chesterfield

Want an Even Better career, then join us! Perrys are one of the UK’s largest Car Retailers, having served customers since 1908 with multiple branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, MG, Citroen, Peugeot and Vauxhall as well as emerging brands like BYD, Geely, Omoda, Jaecoo and Leap.

We also offer a wide range of benefits including:

• Pension
• Life assurance
• 30 days holiday (including bank holidays rising with service)
• Company discounts on cars and after sales services and products
• Wellbeing support including flu vaccinations, Mental Wellness Champions, from Unum and digital GP

Perrys Extra Perks include a number of People First Recognition schemes rewarding our employees for going the extra mile including Customer Service Recognition, Regional Employee of the Quarter, General Manager Thank you and Long Service recognition schemes. Most of all you will be part of a team and a business with a family feel with a focus on people.

Hours of work: Perrys are committed to working with our employees for a focus on a good work life balance. Perrys Customer Service Liaison are at the heart of our business ensuring that we deliver exceptional customer experience to every customer that visits one of our dealerships. So why not come and make your career Even Better.

Joining us as a Customer Service Liaison means you will deliver the highest standards of customer service. It is crucial that you demonstrate our People First values through regular communication, going the extra mile, and ensuring the customer’s experience at Perrys is as smooth as possible.

About the role: As a Customer Service Liaison you will be responsible for the customers first impression of our highly-respected Accident Repair Centre. Your day to day responsibilities will include:

• Greeting all customers promptly and warmly upon entering the business.
• Carrying out follow up calls to customers after vehicle repair.
• Ensuring customers have adequate refreshment whilst waiting and that all customer facing areas of the business are clean and tidy.

About you: We are looking for a professional Customer Service Liaison, who will be able to deliver exceptional customer service alongside excellent telephone etiquette. You must be self-motivated and able to respond to the increasingly sales based demands of the role, as well as being well organised and care passionately about exceeding customer expectations in this important, high profile front of house role.

Why join Perrys? At Perrys we pride ourselves on our People First culture; people are at the heart of everything we do. We are passionate about continuing to build an environment where everyone feels valued, understands their important contribution to the business and is able to reach their full potential. We are committed to being a diverse, inclusive employer. Any applications will be 100% confidential. Perrys operates a blind CV process in the support of our diversity strategy and objectives. This practice means that recruiting managers are not provided with any personal data such as name, sex or age prior to the short-listing process in order to minimise any unconscious bias.