Receptionist / Admin / GPA in Coventry

Join our friendly, patient focused team as a Reception & Admin Assistant and play a key role in helping our community access great care. This is a fast paced, people centred role where no two days are the same. You will be the first point of contact for patients, support our clinical team, and keep the practice running smoothly behind the scenes. We are looking for someone who is positive, organised and calm under pressure, with a genuine desire to help others. In return, you will join a supportive, welcoming workplace that invests in your development, values your ideas, and gives you the chance to make a real difference every single day.

Main duties of the job:

• You will be the first point of contact for patients, helping them access the right care quickly and efficiently.
• You will manage a range of administrative tasks that keep the practice running smoothly, from handling enquiries to supporting the clinical team with essential workflow.
• This role combines patient interaction with behind-the-scenes organisation, giving you real variety and a chance to make a meaningful impact every day.

About us:

We are a well established, forward thinking practice led by three partners and supported by a strong clinical and management team. Our workforce includes seven GPs, an experienced ANP, four practice nurses, two HCAs and a dedicated management team who ensure smooth, safe day to day operations. With more than fifteen skilled reception and administrative staff, we are a busy, friendly and collaborative practice where everyone plays a vital role in delivering high quality care to our community.

Job responsibilities:

• As a Reception & Admin Assistant, you will play an essential role in supporting the smooth running of our busy GP practice and ensuring patients receive a positive experience from the moment they contact us.
• You will provide a welcoming first point of contact, manage a range of administrative tasks, and work closely with our clinical and management teams to maintain safe, efficient and well-organised services.
• This is a varied and rewarding position suited to someone who is motivated, adaptable and committed to delivering high-quality care to our community.

Person Specification:

• Experience of working with the general public.
• Excellent communication skills and effective in communicating and understanding patient needs.
• Competent in the use of MS Office and Outlook.
• Ability to use own initiative, discretion, and sensitivity.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to work as a team member and autonomously.
• Clinical IT system user skills and the ability to record accurate notes.
• Punctual and committed to supporting the team effort.
• High levels of integrity and loyalty.
• Clear, polite telephone manner.
• Flexible and cooperative.
• Motivated.
• Understanding of safeguarding adults and children.
• Knowledge of and ability to work to key policies and procedures.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Good organisational skills.
• Chaperone procedure.
• Demonstrate personal accountability, emotional resilience and work well under pressure.

Qualifications:

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English.
• NVQ Level 2 in Health and Social Care.
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.