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For Companies At a Glance
- Tasks: Support housing repairs and improve customer experience for tenants.
- Company: Mansfield Council, dedicated to enhancing community living.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Other info: Join a team committed to transforming housing services and communities.
- Why this job: Make a real difference in people's lives by ensuring safe and warm homes.
- Qualifications: Experience in administration and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Mansfield is a town of towns at the centre of things in Nottinghamshire – a place of many strong connections with a character all its own. Mansfield, like its Housing service, has faced change unafraid and is openly embracing new ideas and new ways of working as it builds and renews neighbourhoods and new communities.
The council is a stock holding authority with close to 6,300 homes across the district. Maintaining good quality and accessible social housing is a key part of our approach and our values; we know how vital it is for residents to have a safe and warm home environment, and the positive impact this can have on reducing inequalities and improving health and wellbeing.
Following a C2 judgement from the Regulator of Social Housing, the council aims towards achieving C1 status and be the best we can be for our tenants and residents. We have agreed an improvement and transformation plan with the Regulator and the recruitment of this new role forms part of our commitment to transform.
Responsibilities
- Provide administrative co-ordination and support to the Housing Repairs, Assets and Compliance teams.
- Play a key role in formal complaint co-ordination across the service.
- Oversee financial ordering and payment procedures.
- Oversee a team of administration officers.
- Contribute to improving customer experience so that tenants and clients receive the best possible service.
Informal enquiries
Contact Jill Finnesey at jfinnesey@mansfield.gov.uk for an informal conversation about the role.
Closing date: 5 October 2025
To apply please click the Apply Now link below.
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Senior Customer Services Adviser (Housing Repairs employer: Mansfield District Council
Contact Detail:
Mansfield District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Adviser (Housing Repairs
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the housing sector, especially those who have worked with Mansfield Council. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the council's recent initiatives and challenges. We want to show that we’re not just interested in the role but also passionate about improving housing services and community wellbeing.
✨Tip Number 3
Practice common interview questions related to customer service and housing repairs. We can role-play with a friend or use online resources to get comfortable with our responses and showcase our skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team and contributing to the transformation plan.
We think you need these skills to ace Senior Customer Services Adviser (Housing Repairs
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Senior Customer Services Adviser. We want to see how you can contribute to improving customer experience and support our Housing Repairs team.
Showcase Your Experience: Don’t hold back on sharing your relevant experience in administrative coordination and complaint management. We’re looking for someone who can oversee processes effectively, so give us examples that demonstrate your capabilities.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read. This will help us understand your fit for the role quickly.
Apply Through Our Website: Remember to apply through our website by clicking the 'Apply Now' link. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Mansfield!
How to prepare for a job interview at Mansfield District Council
✨Know Your Stuff
Make sure you understand the role of a Senior Customer Services Adviser in Housing Repairs. Familiarise yourself with the council's improvement and transformation plan, as well as the importance of maintaining quality social housing. This will show your genuine interest and commitment to the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to handle administrative coordination, manage complaints, and improve customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Thoughtful Questions
Come prepared with questions that reflect your understanding of the role and the council's goals. Inquire about the challenges they face in achieving C1 status or how they measure success in improving tenant satisfaction. This shows you're engaged and thinking critically about the role.
✨Be Personable and Professional
Remember, this role is all about customer service. During the interview, be friendly and approachable while maintaining professionalism. Demonstrating good communication skills and a positive attitude can make a lasting impression on the interviewers.