At a Glance
- Tasks: Provide friendly customer service and assist with queries while learning on the job.
- Company: Join the Council’s Revenue and Benefits team in a supportive environment.
- Benefits: Gain a Level 3 Business Administration qualification and work from home.
- Other info: Flexible working between the Civic Centre and home, with great growth potential.
- Why this job: Kickstart your career with hands-on experience and mentorship.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 18000 - 25000 £ per year.
The Council’s Revenue and Benefits team are looking for an enthusiastic, motivated and hardworking person to join us as an apprentice. The successful candidate will provide a friendly, helpful and efficient service to customers and will have the opportunity to learn and develop through the apprenticeship and supervision of the team. The role involves talking to customers and assisting them with their queries. The role includes an apprenticeship at level 3 Business Administration with West Nottinghamshire College, with some time at the Civic Centre on Chesterfield Road in Mansfield and some time working from home.
Responsibilities
- Provide a friendly, helpful and efficient customer service to residents and other stakeholders.
- Assist customers with queries and guide them through processes.
- Participate in the Level 3 Business Administration Apprenticeship with West Nottinghamshire College.
- Work with a workplace mentor who will guide and support you throughout.
- Split time between Civic Centre Mansfield and home-based work as required.
Requirements / Qualifications
- Confidence and strong communication skills.
- Willingness to learn and develop skills through the apprenticeship and on-the-job supervision.
- Enthusiastic, motivated and hardworking attitude with the ability to talk to customers.
- Ability to work with others and follow guidance.
Revenues and Benefits Apprentice employer: Mansfield District Council
Join the Council's Revenue and Benefits team as an apprentice, where you'll be part of a supportive work culture that values enthusiasm and hard work. With opportunities for personal growth through a Level 3 Business Administration apprenticeship at West Nottinghamshire College, you will gain valuable skills while providing excellent customer service in a friendly environment. Enjoy the flexibility of working from both the Civic Centre in Mansfield and home, making this role a perfect fit for those seeking meaningful employment with a community-focused organisation.
Contact Details:
Mansfield District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Apprentice
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Mansfield District Council.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Mansfield District Council. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Revenues and Benefits Apprentice
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Mansfield District Council.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Mansfield District Council and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Mansfield District Council
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Mansfield District Council. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Mansfield District Council will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
