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- Tasks: Be the friendly face helping people access vital services and support.
- Company: Join Mansfield District Council, a community-focused organisation.
- Benefits: Earn £10,347 - £11,028 per annum for 14.5 hours a week.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Passion for helping others, strong communication, and good IT skills required.
- Other info: Flexible part-time role with opportunities to grow and learn.
The predicted salary is between 10347 - 11028 £ per year.
Overview
Customer Services Adviser
£10,347 – £11,028 per annum
14.5 hours per week (Thursday & Friday)
About the role
We’re looking for a friendly, professional, and motivated Customer Services Advisor to join our dedicated team at Mansfield District Council. As the first point of contact, you will play a key role in helping people access the services and provide support, whether that is through the digital services or signposting to the relevant departments. Must provide excellent customer service via telephone, email and face-to-face contact, whilst handling a wide range of enquiries in a helpful, empathetic, and professional manner.
Responsibilities
- Be the first point of contact and help people access services or signpost to relevant departments.
- Provide excellent customer service via telephone, email and face-to-face contact, handling a wide range of enquiries.
What we’re looking for / Qualifications
- A genuine passion for helping people and delivering outstanding service
- Strong communication skills and a confident, polite telephone manner
- Good IT skills and the ability to learn new systems quickly
- The ability to stay calm under pressure and handle difficult conversations with empathy
Closing date: 28 September 2025
Interviews: 6 October 2025
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Part Time Customer Services Adviser employer: Mansfield District Council
Contact Detail:
Mansfield District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Services Adviser
✨Tip Number 1
Get to know the company! Research Mansfield District Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face, over the phone, and via email, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle difficult conversations or stressful situations. Having a few examples ready can really impress during the interview and show your ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Part Time Customer Services Adviser
Some tips for your application 🫡
Show Your Passion: Let us see your genuine passion for helping people shine through in your application. Share examples of how you've delivered outstanding service in the past, whether it's through customer interactions or other experiences.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Services Adviser role. Highlight your strong communication skills and any relevant experience that showcases your ability to handle enquiries with empathy and professionalism.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mansfield District Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Adviser. Familiarise yourself with the services offered by Mansfield District Council and think about how you can contribute to helping people access these services.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that demonstrate your ability to communicate effectively. Think of situations where you've handled enquiries or resolved issues, whether over the phone, via email, or face-to-face.
✨Practice Empathy in Responses
Given the nature of the job, it's important to show that you can handle difficult conversations with empathy. Prepare to discuss how you've managed challenging customer interactions in the past and how you ensured the customer felt heard and supported.
✨Demonstrate Your IT Savvy
As you'll be using various digital services, brush up on your IT skills before the interview. Be ready to discuss any relevant software or systems you've used in previous roles, and express your eagerness to learn new systems quickly.