At a Glance
- Tasks: Provide tech support and resolve ICT issues for users in a dynamic environment.
- Company: Join the Mansfield District Council's busy ICT team.
- Benefits: Gain valuable experience and develop your skills in a supportive setting.
- Other info: Fast-paced role with opportunities for growth and learning.
- Why this job: Be the go-to person for tech solutions and make a real difference.
- Qualifications: Experience in ICT support and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an enthusiastic, professional, and experienced systems support technician to join our busy ICT team at Mansfield District Council.
As the first point of contact, you will play a key role in providing support to end users and undertaking a wide range of duties including the investigation and resolution of technical hardware and software issues, configuration and deployment of desktop hardware and peripherals along with developing and maintaining knowledge base articles and asset registers.
The successful candidate will have strong communication skills via telephone, email and face-to-face contact whilst handling a wide range of enquiries in a helpful and professional manner.
What We're Looking For
- Experience in the investigation and resolution of end user ICT issues and queries
- Strong communication skills and a confident approach
- Ability to work under pressure and prioritise workloads in a fast-paced environment
- Keen interest in ICT and new technologies
The successful candidate will be required to undertake a Basic DBS check.
Closing date: 30 August 2026
Interviews: w/c 7 September 2026
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ICT Support Technician employer: Mansfield District Council
Mansfield District Council is a fantastic employer, offering a supportive work environment that prioritises employee well-being and professional growth. With benefits such as hybrid working options, generous annual leave, and access to the Local Government Pension Scheme, we ensure our staff feel valued and motivated. Join us in Mansfield, where you can make a meaningful impact on the community while developing your career in a collaborative and inclusive setting.
Contact Details:
Mansfield District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Technician
✨Tip Number 1
Get to know the company! Research Mansfield District Council and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for users, being able to explain technical issues in simple terms is crucial. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Prepare for common interview questions related to ICT support. Think about scenarios where you've successfully resolved issues or improved processes. We want you to showcase your problem-solving skills and experience!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our ICT team at Mansfield District Council.
We think you need these skills to ace ICT Support Technician
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for ICT shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about the opportunity to support users and tackle technical challenges.
Tailor Your CV:Make sure your CV highlights relevant experience in resolving ICT issues and your strong communication skills. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’d be a great fit for our team and how you can contribute to our busy ICT environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the 'Apply Now' link!
How to prepare for a job interview at Mansfield District Council
✨Know Your Tech Inside Out
Make sure you brush up on common hardware and software issues that end users might face. Familiarise yourself with troubleshooting steps and solutions, as this will show your potential employer that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively, whether it's over the phone, via email, or face-to-face.
✨Show Your Passion for ICT
Demonstrate your enthusiasm for technology during the interview. Share examples of how you've kept up with new trends or technologies, and discuss any personal projects or experiences that highlight your keen interest in the field.
✨Prepare for Pressure Scenarios
Think about times when you've had to work under pressure and how you managed it. Be ready to share these experiences during the interview, as they will illustrate your ability to prioritise workloads and stay calm in a fast-paced environment.
