At a Glance
- Tasks: Provide top-notch support to users and resolve technical issues.
- Company: Join the dynamic ICT team at Mansfield District Council.
- Benefits: Gain valuable experience in a supportive environment with career growth.
- Other info: Fast-paced environment with opportunities to learn about new technologies.
- Why this job: Be the go-to tech guru and make a difference in your community.
- Qualifications: Experience in resolving ICT issues and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
ICT Support Technician
£28,598 - £33,699 per annum (pay award pending)
We are looking for an enthusiastic, professional, and experienced systems support technician to join our busy ICT team at Mansfield District Council.
As the first point of contact, you will play a key role in providing support to end users and undertaking a wide range of duties including the investigation and resolution of technical hardware and software issues, configuration and deployment of desktop hardware and peripherals along with developing and maintaining knowledge base articles and asset registers.
The successful candidate will have strong communication skills via telephone, email and face-to-face contact whilst handling a wide range of enquiries in a helpful and professional manner.
What we're looking for:
- Experience in the investigation and resolution of end user ICT issues and queries
- Strong communication skills and a confident approach
- Ability to work under pressure and prioritise workloads in a fast-paced environment
- Keen interest in ICT and new technologies
The successful candidate will be required to undertake a Basic DBS check
Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.
Closing date: 30 August 2026
Interviews: w/c 7 September 2026
Mansfield District Council is an Equal Opportunities employer
and welcomes applications from all sections of the Community.
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ICT Support Technician in Mansfield employer: Mansfield District Council
Mansfield District Council is a fantastic employer, offering a supportive work environment that prioritises employee well-being and professional growth. With benefits such as hybrid working options, generous annual leave, and access to the Local Government Pension Scheme, we ensure our staff feel valued and motivated. Join us in Mansfield, where you can make a meaningful impact on the community while developing your career in a collaborative and inclusive setting.
Contact Details:
Mansfield District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Technician in Mansfield
✨Tip Number 1
Get to know the company! Research Mansfield District Council and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As an ICT Support Technician, you'll need to explain technical issues clearly to non-techy folks. Try role-playing with a friend or family member to get comfortable with this.
✨Tip Number 3
Prepare for common interview questions related to ICT support. Think about scenarios where you've resolved issues or helped users. We can help you brainstorm these examples to make sure you're ready to impress!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace ICT Support Technician in Mansfield
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for ICT shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about the opportunity to support end users and tackle technical challenges.
Tailor Your CV:Make sure your CV highlights relevant experience in resolving ICT issues and showcases your strong communication skills. We love seeing how your background aligns with the responsibilities of the ICT Support Technician role.
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you articulate your skills and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mansfield District Council
✨Know Your Tech Inside Out
Make sure you brush up on common hardware and software issues that end users might face. Familiarise yourself with troubleshooting techniques and be ready to discuss your past experiences in resolving similar problems.
✨Show Off Your Communication Skills
As the first point of contact, your ability to communicate clearly is crucial. Practice explaining technical concepts in simple terms, and think of examples where you've successfully helped someone understand a tech issue.
✨Demonstrate Your Problem-Solving Skills
Prepare to showcase your approach to investigating and resolving ICT issues. Think of specific scenarios where you had to prioritise tasks under pressure and how you managed to keep everything running smoothly.
✨Stay Updated on New Technologies
Show your enthusiasm for ICT by discussing recent trends or technologies that excite you. This not only demonstrates your passion but also your commitment to continuous learning, which is vital in a fast-paced environment.
