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- Tasks: Support customers with rent collection and provide essential budgeting advice.
- Company: Join a compassionate team at Mansfield District Council.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in income recovery or related fields; teamwork and communication skills are key.
- Other info: Great career growth potential in a diverse and inclusive workplace.
The predicted salary is between 28598 - 33699 £ per year.
An exciting opportunity has arisen for a motivated, compassionate and empathetic candidate to join the Housing Income Team in the important role of Housing Income Officer. We are dedicated to ensuring a high level of income collection while collecting with care. You will be supporting customers in ensuring they have all benefits in place, including universal credit housing costs, housing benefits, council tax reduction, enabling access to household support funds, and referrals for specialist support where a need is identified.
Responsibilities:
- Primarily ensure rent is collected and enforce breach of tenancy conditions for non‑payment of rent.
- Support customers through the recovery process, offering all possible support during the recovery period.
- Work collaboratively within the team to provide the best service possible to our customers.
Qualifications:
- Experience in income recovery or a related field.
- Existing knowledge of welfare benefits and the ability to provide budgeting advice (training will be provided).
- Excellent teamwork and communication skills.
- Hardworking with an eye for detail and a genuine passion for teamwork.
For further information about the role, please refer to the job profile. If you would like to have an informal chat about this role, please contact Jill Kirkpatrick, Housing Income Team Leader, 01623 463359. To apply, please visit: www.mansfield.gov.uk
Mansfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Housing Income Officer employer: Mansfield District Council
Contact Detail:
Mansfield District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Officer
✨Tip Number 1
Get to know the company! Research Mansfield District Council and their Housing Income Team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to income recovery and customer support. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Show off your teamwork skills! Since this role involves collaboration, be ready to share examples of how you've worked effectively in a team before. Highlighting your communication skills will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Housing Income Team.
We think you need these skills to ace Housing Income Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in income recovery and knowledge of welfare benefits. We want to see how your skills align with the role of Housing Income Officer, so don’t hold back!
Show Your Compassion: Since this role requires a compassionate approach, let your empathy shine through in your written application. Share examples of how you've supported customers or clients in the past, as this will resonate with us.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Mansfield District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and income recovery. Familiarise yourself with universal credit housing costs and council tax reduction, as these are key areas for the Housing Income Officer role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Your Empathy
This role requires a compassionate approach, so think about examples from your past where you've supported customers or clients through tough times. Be ready to share how you’ve helped others navigate financial difficulties, as this will highlight your suitability for the role.
✨Teamwork Makes the Dream Work
Since collaboration is crucial in this position, prepare to discuss your experience working in teams. Think of specific instances where you contributed to a team goal or helped resolve a conflict. This will demonstrate your ability to work well with others in the Housing Income Team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.