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For Companies At a Glance
- Tasks: Respond to Homefinder appeals and support the Housing Needs service.
- Company: Join Mansfield, a supportive workplace with great benefits.
- Benefits: Enjoy up to 37 days holiday and a Local Government pension.
- Why this job: Make a difference in housing while developing your customer service skills.
- Qualifications: Strong customer service and written communication skills required.
- Other info: Dynamic role with opportunities for personal growth and creativity.
The predicted salary is between 28800 - 43200 £ per year.
Mansfield is a great place to work, we offer great benefits including a very generous holiday entitlement, up to 37 days per year and Local Government pension.
The Housing Needs service is recruiting to the post of Homefinder Review Officer to work within the Homefinder service.
Responsibilities
- Respond to Homefinder appeals in accordance with policy.
- Support the service by responding to data requests from the regulator of social housing.
- Effectively co‑ordinating the void process for the Housing Needs service.
Qualifications
- Excellent customer service skills.
- Excellent written skill for responding to customers.
- Highly organised and motivated with a creative approach to service delivery.
- Required to undertake a Basic DBS check.
Additional information
For further details about the role contact Elinor Brophy on 07395283407.
Closing date & interview dates
Closing date: 4 January 2026
Interview dates: 14 January 2026
To apply please click the Apply Now link below.
Homefinder Review Officer employer: Mansfield District Council
Contact Detail:
Mansfield District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homefinder Review Officer
✨Tip Number 1
Get to know the company! Research Mansfield and its Housing Needs service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role requires excellent customer interaction, consider role-playing scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Stay organised! Create a checklist of the key responsibilities mentioned in the job description and think of examples from your past experiences that demonstrate how you meet those requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Benefits Mansfield.
We think you need these skills to ace Homefinder Review Officer
Some tips for your application 🫡
Show Off Your Writing Skills: Since the role requires excellent written skills, make sure your application is clear and concise. Use proper grammar and punctuation to showcase your ability to communicate effectively.
Tailor Your Application: Take a moment to read through the job description and align your experience with the responsibilities listed. Highlight any relevant customer service experience or organisational skills that match what we're looking for.
Be Organised: Keep your application neat and structured. A well-organised application reflects your ability to manage tasks effectively, which is key for the Homefinder Review Officer role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Mansfield District Council
✨Know Your Stuff
Make sure you understand the Homefinder service and its policies inside out. Familiarise yourself with the responsibilities of a Homefinder Review Officer, especially how to respond to appeals and coordinate the void process. This will show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Be ready to discuss how you can apply those skills in the context of housing needs.
✨Get Organised
Being highly organised is crucial for this role. Before the interview, think about how you manage your time and tasks. You might want to share specific tools or methods you use to stay on top of your workload, as this will demonstrate your motivation and creativity in service delivery.
✨Practice Your Writing Skills
Since you'll need to respond to customers in writing, brush up on your written communication skills. Consider preparing a few sample responses to common queries related to housing needs. This will help you articulate your thoughts clearly during the interview.
