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For Companies At a Glance
- Tasks: Ensure smooth operations during performances and lead a friendly team.
- Company: Join the vibrant Mansfield Palace Theatre, a hub of live entertainment.
- Benefits: Competitive pay, council benefits, and professional development opportunities.
- Why this job: Be at the heart of cultural events and create unforgettable experiences.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Flexible hours with a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Mansfield Palace Theatre is looking for two enthusiastic and dedicated Duty Managers to join our Front of House team. If you’re passionate about live entertainment and thrive in a busy, customer-focused environment, we’d love to hear from you.
About The Role
As a Duty Manager, you’ll be responsible for ensuring the smooth and safe running of the theatre during performances and events. You’ll supervise front-of-house operations, lead our friendly team of staff and volunteers, and help deliver an exceptional experience for all visitors.
Key Responsibilities
- Manage front-of-house operations during performances and events
- Lead and support staff and volunteers to deliver outstanding customer service
- Ensure the safety, comfort, and enjoyment of all audiences
- Act as the main point of contact for customers, performers, and contractors
- Handle any issues or emergencies calmly and efficiently
- Managing and Ordering Stock Maintenance Responsibilities
About You
- Friendly, confident, and an excellent communicator
- Experience in customer service, hospitality, or venue/event management
- Able to lead a team with professionalism and enthusiasm
- Calm under pressure, with strong problem-solving skills
- Flexible to work evenings, weekends, and bank holidays
We Offer
- A supportive and welcoming team environment
- Competitive pay and Council benefits
- Opportunities for professional development
- The chance to work at the heart of Mansfield’s cultural scene!
If you’re passionate about theatre and love creating memorable experiences for audiences, we’d love to welcome you to our team.
Closing date: 23 November 2025
To apply please click the Apply Now link below.
Duty Manager employer: Mansfield District Council
Contact Detail:
Mansfield District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the venue! Before your interview, take a trip to Mansfield Palace Theatre. Familiarise yourself with the layout, the shows they host, and the vibe of the place. This will not only impress them but also help you feel more confident during your chat.
✨Tip Number 2
Show off your customer service skills! Think of specific examples from your past experiences where you’ve gone above and beyond for customers. We want to see how you handle tricky situations and keep things running smoothly, especially in a busy environment like a theatre.
✨Tip Number 3
Be ready to demonstrate your leadership style. As a Duty Manager, you’ll be leading a team, so come prepared with stories about how you’ve motivated others or resolved conflicts. We love to hear about your approach to teamwork and how you keep everyone on track.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the team at Mansfield Palace Theatre. And remember, apply through our website for the best chance!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for live entertainment shine through! We want to see how much you love theatre and creating memorable experiences for audiences.
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or event management. We’re looking for examples that show how you’ve led teams and handled busy situations with a smile!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. We can’t wait to hear from you!
How to prepare for a job interview at Mansfield District Council
✨Know the Venue
Before your interview, take some time to research Mansfield Palace Theatre. Familiarise yourself with its history, upcoming events, and the overall atmosphere. This will not only show your enthusiasm for the role but also help you answer questions about how you would contribute to the theatre's success.
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you've delivered outstanding service or resolved issues effectively. Highlighting these moments will demonstrate your ability to handle the busy, customer-focused environment they’re looking for.
✨Demonstrate Leadership Qualities
Think about times when you've led a team or supported colleagues in a challenging situation. Be ready to discuss your leadership style and how you motivate others. The interviewers will want to see that you can inspire and manage a team while maintaining a friendly and professional atmosphere.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling emergencies or difficult customers. Practise your responses to these types of questions, focusing on your problem-solving skills and calmness under pressure. This will show that you're ready to tackle the challenges of the role head-on.
