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- Tasks: Provide daily IT support, troubleshoot issues, and assist with onboarding new staff.
- Company: Join a friendly housing charity making a difference in the community.
- Benefits: Enjoy a competitive salary of £28k for 25 hours a week and flexible working hours.
- Why this job: Gain hands-on experience in IT while contributing to a meaningful cause.
- Qualifications: No extensive experience needed; just a willingness to learn and help others.
- Other info: Immediate start available; work in a supportive team environment in Fulham/Chelsea.
A lovely Small / Medium Size Housing Charity is looking for an IT Helpdesk Assistant, reporting into a Senior IT Manager and Office Manager.
Responsibilities include:
- Providing day-to-day IT support, clearing tickets, and dealing with queries daily.
- Setting up laptops for new starters and escalating issues.
- Supporting staff and stakeholders using SharePoint, Microsoft Teams, Office 365, VoIP telephone system, mobile phones/tablets, AV equipment, and in-house CRM.
- Assisting in monitoring and maintaining the organisation's ICT equipment, network infrastructure, and CCTV.
- Working with HR to assist with onboarding of new starters, including setting up workstations, laptops, new user accounts, email accounts, telephony, and office software.
- Providing basic training on Microsoft Office 365.
- Supporting other teams if required and covering team member absences.
Salary: £28k for working 25 hours per week (9am-2pm each day in office).
Duration: Initially a 2-year contract but can go permanent.
Location: Fulham / Chelsea, with occasional travel to other offices in West London.
You must be on 1 week notice or less and can start ASAP.
IT Help Desk Assistant / Level 1 IT support - Immediate Start - 25 hours per week employer: Mansfield Black
Contact Detail:
Mansfield Black Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Assistant / Level 1 IT support - Immediate Start - 25 hours per week
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as SharePoint, Microsoft Teams, and Office 365. Having hands-on experience or even a basic understanding of these platforms will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common IT issues. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the hiring team and show that you're ready to jump into the role.
✨Tip Number 3
Since this role involves onboarding new starters, think about how you would approach this task. Prepare to discuss your ideas on setting up workstations and providing basic training, as this shows initiative and readiness to contribute from day one.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview.
We think you need these skills to ace IT Help Desk Assistant / Level 1 IT support - Immediate Start - 25 hours per week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any previous roles where you've handled help desk tasks or provided technical assistance. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific experiences that demonstrate your ability to troubleshoot IT issues and support users effectively. Personalise it by addressing the hiring manager if possible.
Highlight Technical Skills: In your application, emphasise your familiarity with tools mentioned in the job description, such as SharePoint, Microsoft Teams, and Office 365. If you have experience with VoIP systems or CRM software, make sure to include that as well.
Show Willingness to Learn: Since the role is open to junior candidates, express your eagerness to learn and grow within the position. Mention any relevant training or certifications you are pursuing or plan to pursue to enhance your IT skills.
How to prepare for a job interview at Mansfield Black
✨Know Your Tech Basics
Brush up on your knowledge of SharePoint, Microsoft Teams, and Office 365. Be prepared to discuss how you've used these tools in previous roles or how you would approach common issues.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Highlight your troubleshooting process and how you communicated with users to keep them informed throughout.
✨Show Enthusiasm for Learning
Since the role is suitable for a junior candidate, express your eagerness to learn and grow within the company. Mention any relevant courses or certifications you are pursuing or plan to pursue.
✨Understand the Company Culture
Research the charity's mission and values. Be ready to explain why you want to work there and how you can contribute to their goals, especially in supporting staff and stakeholders.