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For Companies At a Glance
- Tasks: Provide hands-on technical support and training for scientific equipment.
- Company: Join a dynamic team supporting cutting-edge scientific technology.
- Benefits: Competitive salary, 25 days holiday, and opportunities for travel.
- Why this job: Make a real difference by helping customers with innovative scientific solutions.
- Qualifications: Degree in Engineering or related field; strong communication skills required.
- Other info: Enjoy a flexible work environment with opportunities for personal growth.
The predicted salary is between 28000 - 42000 £ per year.
An exciting engineering role is available for a Technical Service Engineer to support scientific equipment used by customers across the UK. This is a hands-on position combining technical support, customer training and field service.
The Role
- Provide technical support for hardware, software, and applications via phone, email, remote access, and on-site visits
- Carry out equipment installation, servicing, repairs, and preventative maintenance
- Travel within the UK and internationally for customer support and training
- Maintain service records and support tickets using a CRM system
- Produce and update technical documentation including manuals and service notes
- Deliver technical demonstrations and customer training sessions
- Escalate technical and quality issues and support resolution with product specialists
- Support exhibitions and other technical activities as required
About You
- Degree in Engineering, Physics, Materials Science, or a related scientific discipline
- Understanding of physics and/or materials
- Hands-on experience supporting, servicing, or maintaining technical equipment
- Customer-facing experience with strong communication skills
- Good IT skills including Microsoft Office; CRM experience beneficial
- Full, clean driving licence
- Well organised, self-motivated, and able to manage your own schedule
- Comfortable working independently and as part of a small team
The Package
Salary up to 35,000 per annum (dependent on experience), plus 25 days holiday plus bank holidays.
Technical Support Engineer employer: Mansell Recruitment Group
Contact Detail:
Mansell Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know the company and its products inside out. When you’re chatting with potential employers, show off your knowledge about their scientific equipment and how it helps customers. This will make you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your technical explanations! You’ll need to communicate complex ideas clearly, especially when training customers. Try explaining a tricky concept to a friend or family member to refine your skills before the interview.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. They might even give you tips that could help you ace your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your relevant experience with scientific equipment and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in engineering or materials science makes you a great fit. Keep it engaging and personal – we love to see your personality!
Show Off Your Technical Skills: In your application, don’t forget to mention your technical skills, especially with hardware and software support. If you have experience with CRM systems or creating technical documentation, let us know! We’re keen on candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Mansell Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the equipment you'll be supporting. Familiarise yourself with common issues and solutions, as well as the latest updates in the field. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully communicated with clients in the past. Think about times when you resolved issues or provided training. Being able to demonstrate your strong communication skills will set you apart.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on both technical questions and behavioural ones. This will help you articulate your thoughts clearly and reduce any nerves you might have on the day. Plus, it’s a great way to refine your answers!
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. It shows that you're engaged and genuinely interested in the position.
