At a Glance
- Tasks: Provide technical support and solutions to customers and the sales team.
- Company: Dynamic engineering firm in Milton Keynes with a focus on innovation.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Exciting projects and a chance to work with cutting-edge technologies.
- Why this job: Join a collaborative team and make a real impact in technical sales support.
- Qualifications: Degree in Electrical Engineering or related field; strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
My client is seeking a Technical Sales Support Engineer with an electrical engineering background to join their team in Milton Keynes. This is an office-based position supporting both customers and the external sales team with technical enquiries, product applications, and engineering solutions. The role would suit someone with a strong electrical engineering background who enjoys problem-solving, technical support, and working closely with both customers and internal teams.
Key Responsibilities
- Provide technical support to customers via telephone and email
- Assist with product selection, application support, and technical enquiries
- Investigate and report on returned products, identifying faults and potential improvements
- Support the introduction and development of new products and solutions
- Conduct market and competitor analysis to support business growth
- Work closely with the sales team to provide technical guidance and application support
- Deliver product training to both customers and internal colleagues
- Support product lifecycle activities, including new product launches and product updates
- Prepare technical reports, documentation, and supporting information where required
- Manage multiple projects and priorities while meeting deadlines
The Candidate
- Degree, HNC or HND qualified in Electrical Engineering or a related discipline
- Previous experience within an engineering, technical support, applications, or customer-facing engineering role
- Strong electrical engineering knowledge with good fault-finding and diagnostic skills
- Experience working with automation systems, PLCs, drives, control systems, or similar technologies would be advantageous
- Able to communicate technical information clearly to both technical and non-technical audiences
- Confident supporting customers via telephone, email, and face-to-face discussions
- Methodical problem solver with strong organisational skills
- Experience producing technical reports and maintaining accurate records
- Able to manage multiple tasks and priorities effectively
- Strong interpersonal skills with a proactive and customer-focused approach
Salary
£40k- £45k plus benefits
Technical Sales Support Engineer employer: Mansell Recruitment Group
Join a dynamic team in Milton Keynes as a Technical Sales Support Engineer, where your electrical engineering expertise will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can thrive in your role while making a meaningful impact on customer satisfaction and product innovation. With competitive salaries and a supportive environment, we are committed to empowering our employees to excel both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work in technical sales. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss your experience with electrical engineering concepts and how you've solved problems in the past. We want you to shine!
✨Tip Number 3
Showcase your communication skills! Practice explaining complex technical concepts in simple terms. This will help you connect with both technical and non-technical audiences during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Sales Support Engineer
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your electrical engineering background and any relevant experience in your application. We want to see how your skills align with the role, so don’t hold back on showcasing your technical know-how!
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. Mention how your previous experiences relate to the responsibilities listed, like providing technical support or conducting market analysis. It helps us see you as a perfect fit!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your ideas, especially when discussing technical concepts. We appreciate clarity, and it shows you can communicate effectively!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mansell Recruitment Group
✨Know Your Stuff
Brush up on your electrical engineering knowledge, especially around automation systems, PLCs, and control systems. Be ready to discuss specific projects or experiences where you applied this knowledge, as it’ll show you’re not just book-smart but also practical.
✨Practice Problem-Solving
Since the role involves a lot of technical support and problem-solving, prepare for scenario-based questions. Think of examples where you identified faults or improved processes, and be ready to walk through your thought process step-by-step.
✨Communicate Clearly
You’ll need to explain technical concepts to both technical and non-technical audiences. Practice simplifying complex ideas and consider how you would explain your previous work to someone without an engineering background.
✨Show Your Team Spirit
This role requires collaboration with sales teams and customers. Be prepared to share examples of how you’ve worked effectively in a team setting, supported colleagues, or contributed to group projects. Highlight your interpersonal skills and customer-focused approach.
