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- Tasks: Provide expert support for access control systems and troubleshoot customer issues.
- Company: Join a leading manufacturer of innovative security solutions worldwide.
- Benefits: Enjoy a competitive salary, career growth, and a supportive team environment.
- Why this job: Work with cutting-edge technology and make a real impact in customer security.
- Qualifications: Bachelor's degree in a relevant field and 2+ years in technical support required.
- Other info: Ideal for tech enthusiasts passionate about customer service and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a highly skilled and motivated Technical Product Support Engineer to join their team.
As a Technical Product Support Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to person for troubleshooting, issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service.
Technical Product Support has three primary responsibilities:
- Taking ownership of customer issues reported and seeing these through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve product issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate teams.
Qualifications:
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related field (or equivalent experience).
- 2+ years of experience in a technical support role, preferably in access control or security systems.
- Strong understanding of access control systems, networking, and related technologies.
- Excellent troubleshooting and problem-solving skills.
- Experience with access control software and hardware, including card readers, controllers, biometric systems, and software platforms.
- Customer-focused with a strong attention to detail and a solutions-oriented approach.
Why Apply?
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technology in the security industry.
- Collaborative and supportive team environment.
- Career growth opportunities within a rapidly expanding company.
Technical Product Support Specialist employer: Mansell Recruitment Group
Contact Detail:
Mansell Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Support Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in access control systems. Being knowledgeable about current innovations will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the security and access control industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 3
Prepare for technical questions by practising troubleshooting scenarios related to access control systems. This will help you showcase your problem-solving skills and technical expertise during the interview process.
✨Tip Number 4
Demonstrate your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. Highlighting your ability to communicate effectively and empathise with customers will set you apart.
We think you need these skills to ace Technical Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in access control systems. Emphasise your troubleshooting skills and any specific technologies you've worked with that relate to the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've resolved technical issues in the past and how you can bring that expertise to the role.
Highlight Relevant Qualifications: In your application, clearly state your educational background and any certifications related to engineering or IT. If you have experience with specific access control software or hardware, make sure to include that as well.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Describe situations where you took ownership of customer issues and successfully resolved them, as this aligns with the responsibilities of the role.
How to prepare for a job interview at Mansell Recruitment Group
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of access control systems and related technologies. Be prepared to discuss specific experiences where you've successfully diagnosed and resolved technical issues, as this will demonstrate your expertise in the field.
✨Emphasise Customer Service Skills
Since the role is customer-focused, highlight your experience in providing exceptional support. Share examples of how you've handled difficult customer situations and turned them into positive outcomes, showcasing your solutions-oriented approach.
✨Prepare for Troubleshooting Scenarios
Anticipate questions that may involve troubleshooting scenarios. Practice explaining your thought process when diagnosing problems and how you would escalate issues if necessary. This will show your analytical skills and ability to follow standard procedures.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company's products, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if the company aligns with your career goals.
