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- Tasks: Provide expert support for access control systems and troubleshoot customer issues.
- Company: Join a leading manufacturer of innovative security solutions worldwide.
- Benefits: Enjoy a competitive salary, career growth, and a supportive team environment.
- Why this job: Work with cutting-edge technology and make a real impact in customer security.
- Qualifications: Bachelor's degree or equivalent experience; 2+ years in technical support preferred.
- Other info: Ideal for tech enthusiasts passionate about customer service and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a highly skilled and motivated Technical Product Support Engineer to join their team.
As a Technical Product Support Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to person for troubleshooting, issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service.
Technical Product Support has three primary responsibilities:
- Taking ownership of customer issues reported and seeing these through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve product issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate teams.
Qualifications:
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related field (or equivalent experience).
- 2+ years of experience in a technical support role, preferably in access control or security systems.
- Strong understanding of access control systems, networking, and related technologies.
- Excellent troubleshooting and problem-solving skills.
- Experience with access control software and hardware, including card readers, controllers, biometric systems, and software platforms.
- Customer-focused with a strong attention to detail and a solutions-oriented approach.
Why Apply?
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technology in the security industry.
- Collaborative and supportive team environment.
- Career growth opportunities within a rapidly expanding company.
Technical Product Support Specialist employer: Mansell Recruitment Group
Contact Detail:
Mansell Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Support Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in access control systems. Being knowledgeable about current innovations will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the security and access control industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to job openings at companies like us.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to access control systems. This will help you articulate your problem-solving skills effectively when discussing your experience with potential employers.
✨Tip Number 4
Showcase your customer service skills during interviews. Since this role involves direct interaction with clients, emphasising your ability to communicate clearly and resolve issues efficiently will set you apart from other candidates.
We think you need these skills to ace Technical Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in access control systems or security technologies. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention how your background aligns with the responsibilities of the Technical Product Support Engineer role and express your enthusiasm for working with cutting-edge security solutions.
Highlight Relevant Skills: In your application, emphasise your understanding of access control systems, networking, and any specific software or hardware you have worked with. This will show the employer that you have the technical knowledge required for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves troubleshooting and providing technical advice.
How to prepare for a job interview at Mansell Recruitment Group
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of access control systems and related technologies. Be prepared to discuss specific hardware and software you've worked with, as well as any troubleshooting experiences that highlight your technical skills.
✨Demonstrate Customer Service Skills
Since the role is customer-focused, be ready to share examples of how you've successfully resolved customer issues in the past. Highlight your ability to communicate complex technical information in a way that's easy for customers to understand.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you’ll need to demonstrate your problem-solving abilities. Practice articulating your thought process clearly, showing how you would approach diagnosing and resolving technical issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's products, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
