At a Glance
- Tasks: Drive service contract sales and build strong customer relationships.
- Company: Join a growing service team in a dynamic environment.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Other info: Opportunity to work with a diverse customer base and enhance your professional network.
- Why this job: Make a real impact on business performance while developing your sales skills.
- Qualifications: Experience in sales or account management with a results-driven mindset.
The predicted salary is between 35000 - 45000 € per year.
This is a fantastic opportunity for a commercially minded After Market Sales professional to join a growing service team in a role with a strong sales and revenue focus. You will take ownership of a defined customer base, driving service contract sales, renewals, and account growth, while delivering a high level of customer support. This position is ideal for someone who enjoys building relationships, identifying opportunities, and directly impacting business performance.
Key Responsibilities
- Manage and grow a portfolio of customer accounts within a designated territory
- Identify and win back lost business while actively targeting competitor accounts
- Drive service contract sales, renewals, and upgrades to increase recurring revenue
- Proactively convert “break-fix” / ad-hoc customers into long-term contract clients
- Engage customers early in their lifecycle (including warranty phase) to secure future service agreements
- Build strong, consultative relationships to position yourself as a trusted advisor
- Identify upselling and cross-selling opportunities across the service offering
- Work towards and contribute to revenue, margin, and growth targets
- Maintain a clear understanding of your pipeline and actively follow up on all opportunities
Customer Support & Administration
- Act as the first point of contact for customer enquiries via phone and email
- Generate and manage service quotations, ensuring strong conversion rates
- Coordinate service activities with Field Service Engineers to ensure customer satisfaction
- Manage contract renewals end-to-end, ensuring high retention rates
- Set up new installations and maintain accurate service records
- Monitor shared inboxes and ensure all opportunities are captured and progressed
- Support internal reporting and contribute to team performance updates
Requirements
- Proven experience in a sales, account management, or service sales environment (aftersales experience highly desirable)
- Strong track record of meeting or exceeding commercial targets
- Confident communicator with the ability to influence and negotiate
- Proactive, target-driven mindset with a focus on results
- Highly organised with strong attention to detail
- Ability to manage multiple customer relationships and opportunities simultaneously
Service Sales Specialist (w/m) employer: Mansell Recruitment Group
Join a dynamic and supportive team as a Service Sales Specialist, where your contributions directly influence our growth and success. We pride ourselves on fostering a collaborative work culture that encourages professional development and offers competitive benefits, including flexible working arrangements and ongoing training opportunities. Located in a vibrant area, this role not only allows you to build meaningful relationships with clients but also positions you at the forefront of driving innovation in service sales.
StudySmarter Expert Advice🤫
We think this is how you could land Service Sales Specialist (w/m)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their customer base and think about how you can drive service contract sales and account growth. Show them you’re not just another candidate; you’re the one who can make a real impact!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for driving revenue and building strong customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of standing out and getting noticed by our hiring team. Let’s get you that Service Sales Specialist role!
We think you need these skills to ace Service Sales Specialist (w/m)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Sales Specialist. Highlight your experience in sales and account management, especially any aftersales experience. We want to see how you’ve driven revenue and built relationships in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've met or exceeded commercial targets and how you’ve successfully managed customer accounts.
Showcase Your Communication Skills:As a Service Sales Specialist, you'll need to be a confident communicator. In your application, demonstrate your ability to influence and negotiate. We love seeing candidates who can articulate their thoughts clearly and persuasively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mansell Recruitment Group
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific examples of how you've met or exceeded targets in previous roles. This will show that you understand the importance of driving revenue and can back it up with data.
✨Build Rapport
Since this role is all about building relationships, practice your interpersonal skills. During the interview, focus on connecting with the interviewer by asking questions about their experiences and sharing relevant anecdotes from your own career. This will demonstrate your consultative approach.
✨Understand the Product
Make sure you have a solid understanding of the service offerings related to the position. Research the company’s products and services, and think about how you can position them as solutions for potential customers. This knowledge will help you stand out as a candidate who is genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific sales scenarios, such as winning back lost business or converting ad-hoc customers into long-term clients. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly articulate your thought process and problem-solving skills.
