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For Companies At a Glance
- Tasks: Support sales by engaging with clients and managing quotations for custom industrial equipment.
- Company: Join a respected engineering firm known for high-spec, custom-built solutions.
- Benefits: Enjoy a competitive salary of up to £42,000 and a collaborative work environment.
- Why this job: Be part of a dynamic team that values technical expertise and client satisfaction.
- Qualifications: Degree in Mechanical Engineering or relevant experience; 2+ years in sales support preferred.
- Other info: Ideal for proactive learners who thrive in a customer-focused role.
The predicted salary is between 33600 - 50400 £ per year.
A thriving, independently owned engineering firm with a longstanding reputation for delivering high-spec, custom-built industrial equipment is on the lookout for a Sales Support Engineer to strengthen their commercial team.
The Role
This is a brilliant opportunity for someone with a solid technical background and a passion for delivering exceptional client support. Acting as a key link between the sales, engineering, and client teams, you will play a vital role in ensuring customers receive the guidance, quotations, and follow-up support they need - both before and after the sale. Working closely with a knowledgeable technical sales team, you will help represent a highly respected product line, while also supporting the wider sales operation with quotes, pricing, and communication.
Key responsibilities:
- Engaging directly with clients to understand their requirements and offer tailored solutions
- Creating and managing quotations for spare parts, machinery, and full system packages
- Tracking conversions from quotes to confirmed orders and keeping records up to date within the CRM
- Supporting clients with product advice and technical queries pre-sale
- Collaborating with engineers to ensure accurate technical information and presentations
- Contributing to the development and upkeep of price lists and internal sales resources
The Candidate
- Ideally, a degree in Mechanical Engineering (or similar) – or relevant hands-on experience in a comparable environment
- Previous experience in an engineering setting, particularly within a sales support or customer-facing capacity (2 years+ preferred)
- A confident communicator, happy speaking with customers and building rapport
- A flexible team player with a proactive mindset and willingness to learn
The Package
Offering up to £42,000 per annum
Sales Support Engineer employer: Mansell Recruitment Group
Contact Detail:
Mansell Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Engineer
✨Tip Number 1
Familiarise yourself with the specific products and services offered by the company. Understanding the technical aspects of their equipment will not only help you in conversations with clients but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the engineering and sales support fields. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 3
Prepare to showcase your communication skills during the interview process. Practice articulating complex technical information in a way that is easy for clients to understand, as this will be crucial in your role as a Sales Support Engineer.
✨Tip Number 4
Research common CRM systems used in sales support roles. Being familiar with these tools will give you an edge, as you'll be expected to manage client interactions and track quotations effectively.
We think you need these skills to ace Sales Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background and any relevant experience in sales support or customer-facing roles. Emphasise your ability to communicate effectively with clients and your experience in creating quotations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client support and your understanding of the engineering sector. Mention specific examples of how you've successfully engaged with clients and provided tailored solutions in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as your ability to track conversions, manage CRM systems, and collaborate with engineers. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Sales Support Engineer.
How to prepare for a job interview at Mansell Recruitment Group
✨Showcase Your Technical Knowledge
As a Sales Support Engineer, you'll need to demonstrate your technical expertise. Brush up on key engineering concepts relevant to the role and be prepared to discuss how your background aligns with the company's product line.
✨Prepare for Client Interaction Scenarios
Since you'll be engaging directly with clients, think of examples where you've successfully handled customer queries or provided tailored solutions. This will show your ability to communicate effectively and build rapport.
✨Familiarise Yourself with CRM Systems
Understanding how to track conversions and manage records in a CRM is crucial. If you have experience with specific systems, mention them during the interview to highlight your organisational skills.
✨Demonstrate Team Collaboration Skills
You'll be working closely with both sales and engineering teams. Be ready to share examples of how you've collaborated in the past, showcasing your flexibility and proactive approach to teamwork.
