At a Glance
- Tasks: Provide expert technical support and training for electronic systems.
- Company: Established engineering company in West Sussex, specialising in safety and communication systems.
- Benefits: Competitive salary up to £42,000 plus additional benefits.
- Other info: Opportunity for site visits and collaboration with sales and production teams.
- Why this job: Join a growing team and make a real impact with your technical skills.
- Qualifications: Strong electronics background and hands-on experience with diagnostics.
Our client is a successful, established engineering company based in West Sussex, specialising in the design and manufacture of safety and communication systems. Due to continued growth, they are now seeking an experienced Electronic Support Engineer to join their team.
The Electronic Support Engineer will be responsible for delivering high-quality technical support both internally and to external customers. This is a varied, hands-on role providing expert electronic technical support across the full product range.
Key responsibilities include:
- Providing technical support to customers via telephone, email, and other channels
- Diagnosing and resolving electronic hardware and system issues
- Preparing and delivering technical training to customers and end users
- Testing and configuring products prior to dispatch
- Assisting the sales team with technical queries and customer support
- Occasional site visits to support customers when required
- Where time allows, supporting the small-batch production team with testing, configuration, and light assembly work
Candidate Requirements:
- Strong electronics engineering background (HNC level or above is highly desirable)
- Solid hands-on experience with electronic systems, fault finding, and diagnostics
- Good working knowledge of test equipment such as oscilloscopes and digital multimeters
- Excellent customer service and communication skills (telephone and email)
- Proficient in MS Office
- Proactive, self-motivated, and able to work with minimum supervision
Nice to Have:
- Knowledge of IP networks, Ethernet, and TCP/IP configuration
- Experience with SIP Telephony Systems
Package:
Salary up to £42,000 + benefits
Electronic Support Engineer in Partridge Green employer: Mansell Recruitment Group
Join a thriving engineering company in West Sussex, where innovation meets a supportive work culture. As an Electronic Support Engineer, you'll benefit from a collaborative environment that encourages professional growth and offers hands-on experience with cutting-edge technology. With competitive salaries and a commitment to employee development, this is an excellent opportunity for those seeking meaningful and rewarding employment in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Electronic Support Engineer in Partridge Green
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about opportunities at companies like our client. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss your experience with electronic systems and troubleshooting. We recommend practising common interview questions related to the role of an Electronic Support Engineer.
✨Tip Number 3
Showcase your customer service skills! Since this role involves a lot of interaction with clients, be ready to share examples of how you've successfully resolved issues or provided support in the past. We want to see your communication skills shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Electronic Support Engineer in Partridge Green
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Electronic Support Engineer role. Highlight your electronics engineering background and any hands-on experience you have with electronic systems. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to showcase your excellent communication skills. Whether it's through your cover letter or CV, let us know how you've successfully supported customers in the past.
Be Specific About Your Experience:When detailing your experience, be specific about the tools and equipment you've used, like oscilloscopes and digital multimeters. We love seeing concrete examples of how you've diagnosed and resolved issues in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Mansell Recruitment Group
✨Know Your Electronics
Brush up on your electronics engineering knowledge, especially around fault finding and diagnostics. Be ready to discuss specific experiences where you've successfully resolved technical issues, as this will show your hands-on expertise.
✨Customer Service is Key
Since the role involves providing technical support to customers, prepare examples of how you've delivered excellent customer service in the past. Think about times when you turned a frustrated customer into a satisfied one through effective communication.
✨Familiarise with Tools of the Trade
Make sure you're comfortable discussing test equipment like oscilloscopes and digital multimeters. If you have experience using these tools, be prepared to explain how you used them to diagnose and resolve issues.
✨Prepare for Technical Questions
Expect some technical questions related to IP networks, Ethernet, and TCP/IP configuration. Even if these aren't your strongest areas, showing a willingness to learn and adapt can impress interviewers.
