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- Tasks: Coordinate customer accounts and support internal teams for commercial success.
- Company: Dynamic manufacturing company focused on customer relationships.
- Benefits: 37-hour work week, 22 days holiday, pension, and free parking.
- Why this job: Kickstart your career in account management with hands-on experience.
- Qualifications: Strong communication skills and experience in customer service.
- Other info: Opportunity to grow in a supportive and collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
You will be part of a commercial team within a manufacturing environment, coordinating the interface between internal departments and a portfolio of small to medium-sized customers. You will be responsible for all commercial activities relating to your assigned customers and for developing strong relationships with both internal and external stakeholders, including key customer decision-makers and influencers. This position offers a valuable entry point into an Account Management function. A dynamic, customer-facing role that is integral to commercial success. As an Associate Account Manager, you will gain hands-on experience across the full customer lifecycle, supporting internal teams and external clients while developing core account management skills.
Main Responsibilities
- Grow revenues and margins across assigned accounts, ensuring customer expectations are exceeded and responding promptly to all client requests.
- Develop and maintain effective working relationships with key customer contacts.
- Coordinate order planning with customers, from initial order placement through to final shipment. This includes handling customer purchase orders, coordinating material purchasing and kit clearance, and maintaining close communication with production, quality, and engineering teams.
- Coordinate the Requests for Quotation (RFQ) process, supporting Account Manager colleagues to secure new business.
- Work collaboratively with buyers, production, and quality teams to ensure timely ordering of parts and components to meet agreed production schedules and delivery dates.
- Identify issues or problems and work cross-functionally to implement effective solutions.
- Request and collate customer forecast data and contribute to monthly customer KPI reporting.
- Interpret and communicate customer feedback to relevant internal departments.
- Develop a strong understanding of each customer’s products and the industry sectors in which they operate.
Skills, Knowledge, and Experience
The successful candidate will demonstrate a strong commitment to customer service and commercial excellence, with the following attributes:
- Excellent communication and interpersonal skills, with a professional and helpful approach when dealing with customers and stakeholders.
- Experience coordinating customer accounts within a commercial or manufacturing environment.
- Ability to manage multiple tasks simultaneously while remaining calm and composed under pressure.
- A proactive, detail-oriented approach to work.
What’s on Offer
- 37-hour working week (Mon–Thurs 08:00–16:30, Fri 08:00–13:30)
- 22 days holiday + Bank Holidays + up to 3 additional long-service days
- Company pension
- Free parking, modern facilities, and complimentary refreshments
Junior Account Manager employer: Mansell Recruitment Group
Contact Detail:
Mansell Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they operate in the manufacturing sector. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Junior Account Manager, you'll need to interact with various stakeholders. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it shows you're serious about joining our team and ready to dive into the world of account management.
We think you need these skills to ace Junior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Junior Account Manager role. Highlight any experience you have in customer service or account management, and don’t forget to mention your communication skills – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our commercial success. Be sure to mention specific examples of how you've built relationships in previous roles.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mansell Recruitment Group
✨Know Your Customers
Before the interview, research the company’s key customers and their industries. Understanding their products and the challenges they face will help you demonstrate your commitment to customer service and commercial excellence.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with stakeholders in previous roles. Highlight situations where you’ve coordinated between different teams or resolved customer issues, as this is crucial for a Junior Account Manager.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you identified problems and implemented solutions. Be ready to discuss how you would approach potential challenges in managing customer accounts, showcasing your proactive and detail-oriented mindset.
✨Practice Multi-Tasking Scenarios
Since the role involves managing multiple tasks simultaneously, prepare to discuss how you prioritise and stay organised under pressure. You might even want to practice answering questions while juggling different scenarios to show your calmness and composure.
