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For Companies At a Glance
- Tasks: Manage customer accounts and ensure exceptional service while coordinating with internal teams.
- Company: Join a dynamic manufacturing company focused on commercial success and customer satisfaction.
- Benefits: Starting salary of £27,000, generous holiday allowance, pension scheme, and modern facilities.
- Why this job: Kickstart your career in account management with hands-on experience and growth opportunities.
- Qualifications: Strong communication skills and experience in customer account coordination preferred.
- Other info: Enjoy a supportive work environment with free parking and complimentary refreshments.
The predicted salary is between 27000 - 37800 £ per year.
You will be part of a commercial team within a manufacturing environment, coordinating the interface between internal departments and a portfolio of small to medium-sized customers. You will be responsible for all commercial activities relating to your assigned customers and for developing strong relationships with both internal and external stakeholders, including key customer decision-makers and influencers. This position offers a valuable entry point into an Account Management function. A dynamic, customer-facing role that is integral to commercial success. As an Associate Account Manager, you will gain hands-on experience across the full customer lifecycle, supporting internal teams and external clients while developing core account management skills.
Main Responsibilities
- Grow revenues and margins across assigned accounts, ensuring customer expectations are exceeded and responding promptly to all client requests.
- Develop and maintain effective working relationships with key customer contacts.
- Coordinate order planning with customers, from initial order placement through to final shipment. This includes handling customer purchase orders, coordinating material purchasing and kit clearance, and maintaining close communication with production, quality, and engineering teams.
- Coordinate the Requests for Quotation (RFQ) process, supporting Account Manager colleagues to secure new business.
- Work collaboratively with buyers, production, and quality teams to ensure timely ordering of parts and components to meet agreed production schedules and delivery dates.
- Identify issues or problems and work cross-functionally to implement effective solutions.
- Request and collate customer forecast data and contribute to monthly customer KPI reporting.
- Interpret and communicate customer feedback to relevant internal departments.
- Develop a strong understanding of each customer’s products and the industry sectors in which they operate.
Skills, Knowledge, and Experience
- The successful candidate will demonstrate a strong commitment to customer service and commercial excellence, with the following attributes:
- Excellent communication and interpersonal skills, with a professional and helpful approach when dealing with customers and stakeholders.
- Experience coordinating customer accounts within a commercial or manufacturing environment.
- Ability to manage multiple tasks simultaneously while remaining calm and composed under pressure.
- A proactive, detail-oriented approach to work.
What’s on Offer
- From £27,000
- 37-hour working week (Mon–Thurs 08:00–16:30, Fri 08:00–13:30)
- 22 days holiday + Bank Holidays + up to 3 additional long-service days
- Company pension
- Free parking, modern facilities, and complimentary refreshments
Account Executive in Billericay employer: Mansell Recruitment Group
Contact Detail:
Mansell Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Billericay
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they operate in the manufacturing sector. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As an Associate Account Manager, you'll need to be clear and professional. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Executive in Billericay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Associate Account Manager. Highlight any experience you have in customer service and account management, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love to see candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at Mansell Recruitment Group
✨Know Your Customers
Before the interview, research the company’s key customers and their industries. Understanding their products and challenges will help you demonstrate your commitment to customer service and show that you can build strong relationships with stakeholders.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with clients or internal teams in the past. Be ready to discuss how you handle difficult conversations and ensure customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified issues and implemented solutions. This will highlight your proactive approach and ability to work cross-functionally, which is crucial for coordinating with various departments.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like managing multiple tasks under pressure or responding to a client’s urgent request. Practising these scenarios will help you articulate your thought process and showcase your detail-oriented approach.
