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- Tasks: Enhance customer experience and drive business growth through exceptional service and support.
- Company: Join a dynamic team focused on customer satisfaction and innovation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by building strong customer relationships and driving success.
- Qualifications: 4 years of customer service experience and excellent communication skills.
- Other info: Opportunity to mentor others and grow within a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
As a key member of the service administration team, you will play a vital role in ensuring an exceptional ownership experience for our customers. Your primary focus will be on commercial operations, customer engagement, and administrative support.
Key Responsibilities:
- Commercial Focus: Serve as the primary customer support contact within your designated territory, driving business growth and enhancing customer relationships. Identify opportunities to recover lost business and penetrate competitor accounts. Build and maintain strong relationships with customers, gaining industry insights to act as a trusted advisor and promote appropriate service products. Manage contract renewals by understanding customers' evolving needs and fostering year-over-year contract growth. Engage with warranty customers early to inform them of ongoing support options and associated costs, aligning with their budget cycles. Increase the number of service contracts by encouraging ‘book and bill’ customers to transition to contract-based service agreements. Work towards achieving Annual Operating Plan (AOP) targets by understanding financial objectives and contributing to revenue and margin growth. Develop a comprehensive understanding of service products. Lead specific projects and present updates during monthly meetings. Mentor junior or less experienced team members.
- Administrative Responsibilities: Serve as the first point of contact for customer inquiries via phone, email, or other channels, ensuring efficient job request processing. Relay customer service requests to the Field Service Team, maintaining high customer satisfaction levels. Generate manual quotations for non-contract service visits, following up to convert offers into renewable contract options. Set up new installations within the service system and prepare necessary documentation for the service team. Manage contract renewals, ensuring timely processing and completion. Provide coverage for the Administrative Business Partner during their absence. Oversee the Extracare inbox and manage incoming inquiries. Ensure continuous coverage of the main service phone line by directing and managing call diversions appropriately. Handle documentation related to NDAs, accreditations, and other agreements, coordinating with legal experts as needed.
Qualifications: An office-based apprenticeship is preferred. Additional business or professional training/qualifications are advantageous. Minimum of 4 years of relevant aftersales experience in customer service or a similar role. This role requires a proactive, customer-focused individual with excellent communication and organizational skills. If you are passionate about enhancing the customer experience and driving business success, we encourage you to apply.
After Sales Service Specialist employer: Mansell Recruitment Group
Contact Detail:
Mansell Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Service Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an After Sales Service Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its service products. Show us that you understand their customer experience goals and how you can contribute to enhancing those relationships. Tailor your answers to reflect your proactive, customer-focused approach!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for opportunities on our website and apply directly. This shows initiative and enthusiasm, which are key traits we look for in candidates. Plus, it’s a great way to get your application noticed!
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple yet effective way to reinforce your interest in the role and remind us of your qualifications. Keep it friendly and professional, and don’t forget to mention something specific from your conversation!
We think you need these skills to ace After Sales Service Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the After Sales Service Specialist role. Highlight your relevant experience in customer service and any specific achievements that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role is all about customer engagement, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively handled customer inquiries or resolved issues in the past.
Highlight Your Proactivity: We’re looking for someone who takes initiative! In your application, mention instances where you’ve gone above and beyond to enhance customer experiences or drive business growth. This will show us that you’re the proactive, customer-focused individual we need.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mansell Recruitment Group
✨Know Your Customer Experience
Make sure you understand the key aspects of customer experience in aftersales service. Familiarise yourself with common challenges customers face and think about how you can address these in your role. This will show your potential employer that you're proactive and ready to enhance customer relationships.
✨Demonstrate Your Commercial Acumen
Be prepared to discuss how you've previously driven business growth or recovered lost business. Think of specific examples where you've identified opportunities and successfully engaged with customers. This will highlight your ability to contribute to their commercial focus.
✨Showcase Your Organisational Skills
Since this role involves a lot of administrative responsibilities, be ready to talk about how you manage multiple tasks efficiently. Share examples of how you've handled customer inquiries, processed requests, or managed documentation in past roles to demonstrate your organisational prowess.
✨Prepare for Team Dynamics
As mentoring junior team members is part of the job, think about your experiences in teamwork and leadership. Be ready to discuss how you've supported colleagues in the past and how you can contribute to a positive team environment. This will show that you're not just focused on individual success but also on helping others grow.