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For Companies At a Glance
- Tasks: Manage key customer accounts and ensure exceptional service in a dynamic manufacturing environment.
- Company: Join a collaborative team at a leading manufacturing company in Basildon.
- Benefits: Enjoy a competitive salary, generous holiday, and modern facilities.
- Why this job: Make a real impact by driving customer satisfaction and business growth.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Fast-paced role with opportunities for professional development and travel.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Account Manager
As an Account Manager, you’ll join a collaborative commercial team supporting the factory. You’ll manage day-to-day communications and commercial relationships with a portfolio of key customers – ensuring exceptional service, efficient order management, and ongoing business growth.
This is a customer-facing, factory-based role where you’ll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability.
Key Responsibilities
- Act as the main point of contact for allocated customers, ensuring their needs are met.
- Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams.
- Handle purchase orders and support material planning with buyers.
- Prepare and attend Quarterly Business Reviews (QBRs).
- Monitor commercial performance and present KPIs to the senior team.
- Support negotiations for new business and continuous improvement projects.
- Maintain strong, proactive relationships with customers, promoting growth and efficiency.
About You
- Proven experience managing customer accounts within a manufacturing environment (electronics preferred).
- Strong communication, negotiation, and relationship-building skills.
- Commercially astute, with understanding of revenue and margin impact.
- Confident using MRP systems and handling complex data with accuracy.
- Able to thrive in a fast-paced, hands-on manufacturing setting.
- Full UK driving licence and willingness to travel (mostly UK-based).
What’s on Offer
- Up to £37,000
- 37-hour working week (Mon–Thurs 08:00–16:30, Fri 08:00–13:30)
- 22 days holiday + Bank Holidays + up to 3 additional long-service days
- Company pension
- Free parking, modern facilities, and complimentary refreshment
Account Manager employer: Mansell Recruitment Group
Contact Detail:
Mansell Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Account Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its customers. Understand their products and services, and think about how you can add value as an Account Manager. This will help you stand out and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you’ll need to build strong relationships with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach before the big day.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Account Manager position, and applying directly shows your enthusiasm. Plus, it’s a great way to stay updated on new opportunities!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in managing customer accounts, especially in a manufacturing environment, and showcase those strong communication and negotiation skills we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific examples of how you've built relationships with customers and driven business growth in your previous roles.
Showcase Your Skills: Don’t forget to highlight your experience with MRP systems and handling complex data. We want to see that you can thrive in a fast-paced environment, so give us examples of how you've managed orders and coordinated with internal teams effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our collaborative team!
How to prepare for a job interview at Mansell Recruitment Group
✨Know Your Customers
Before the interview, research the company’s key customers and their industries. Understanding their needs and challenges will help you demonstrate how you can manage relationships effectively and provide exceptional service.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with clients in the past. Be ready to discuss specific situations where your strong communication and negotiation skills led to positive outcomes, especially in a manufacturing context.
✨Familiarise Yourself with MRP Systems
Brush up on your knowledge of MRP systems and be prepared to discuss how you've used them in previous roles. Highlight your ability to handle complex data accurately, as this is crucial for managing orders and supporting material planning.
✨Prepare for QBR Discussions
Since you'll be attending Quarterly Business Reviews, think about how you would present KPIs and monitor commercial performance. Prepare a mock presentation or outline to show your understanding of what metrics are important and how they impact business growth.
