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For Companies At a Glance
- Tasks: Join our team to enhance service delivery and improve operational efficiency.
- Company: A globally recognised machinery manufacturer experiencing exciting growth.
- Benefits: Competitive salary, opportunities for career development, and a collaborative work environment.
- Why this job: Make a real impact while working in a dynamic and supportive team culture.
- Qualifications: Experience in service coordination or customer support within a technical environment is essential.
- Other info: This role offers a chance to develop your skills in a fast-paced, innovative setting.
The predicted salary is between 28000 - 36000 £ per year.
The Company is a globally recognised machinery manufacturer currently experiencing a strong period of growth. They are investing in their team and have created an exciting new opportunity within their service operations.
My client is looking for a highly organised and proactive individual to join a growing service department. This brand-new role has been designed to enhance capacity, drive operational efficiency, and improve service delivery across the business. It’s a fantastic opportunity to contribute to meaningful change and make a real impact.
This position isn’t hands-on from a technical perspective, but it does require a good understanding of technical language and concepts. You’ll be expected to triage incoming service requests, ask the right questions, gather relevant information, and ensure a timely and accurate response.
Key Responsibilities:- Respond to customer service enquiries, triage and prioritise requests based on urgency and technical scope.
- Schedule service engineers effectively, using KPIs to improve route planning, logistics, and overall efficiency.
- Prepare detailed visit packs for engineers, including relevant technical documents and site-specific information.
- Follow up on service visits to identify further sales or support opportunities (e.g. spare parts, upgrades, training, or maintenance contracts).
- Support ERP system usage across the department; help develop dashboards and reporting tools to track service metrics, equipment performance, and recurring issues.
- Produce and maintain daily, weekly, and monthly KPI reports, highlighting performance trends and service gaps.
- Experience in a service coordination or customer support role within an engineering or technical environment.
- Technically minded, with the confidence to ask probing questions and understand the nature of customer issues.
- Digitally competent and confident working within ERP or service management systems.
- Highly organised, with strong attention to detail and the ability to juggle competing priorities.
- Clear and confident communicator, both over the phone and in writing.
- Calm under pressure and capable of making sound decisions in a fast-paced environment.
- A collaborative team player with a proactive, customer-first mindset.
- Skilled at building rapport with colleagues across departments, from engineers to leadership.
Salary: £35,000 – £43,000 (depending on experience and qualifications).
Technical Support Engineer employer: Mansell Recruitment Group Plc
Contact Detail:
Mansell Recruitment Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the technical language and concepts relevant to the machinery industry. This will help you communicate effectively with both customers and engineers, showcasing your understanding of their needs.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed competing priorities in previous roles. This will demonstrate your ability to handle the fast-paced environment described in the job listing.
✨Tip Number 3
Practice your communication skills, especially over the phone. Being a clear and confident communicator is crucial for this role, so consider role-playing scenarios where you triage service requests or follow up on customer inquiries.
✨Tip Number 4
Research the company's service operations and any recent developments in their technology. Showing that you are informed about their business can set you apart and demonstrate your genuine interest in contributing to their growth.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Engineer position. Tailor your application to highlight relevant experience in service coordination or customer support within an engineering context.
Highlight Technical Understanding: In your CV and cover letter, emphasise your technical knowledge and ability to communicate effectively about technical concepts. Provide examples of how you've triaged service requests or supported technical teams in the past.
Showcase Organisational Skills: Demonstrate your organisational abilities by detailing experiences where you managed competing priorities or improved operational efficiency. Use specific metrics or outcomes to illustrate your impact.
Craft a Compelling Cover Letter: Write a tailored cover letter that connects your skills and experiences to the job description. Mention your proactive approach and customer-first mindset, and explain why you're excited about contributing to the company's growth.
How to prepare for a job interview at Mansell Recruitment Group Plc
✨Understand the Technical Language
Since the role requires a good understanding of technical concepts, make sure to brush up on relevant terminology. Familiarise yourself with common engineering terms and be prepared to discuss how they relate to customer service scenarios.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks effectively. Prepare examples from your past experience where you successfully prioritised requests or scheduled resources efficiently, as this will resonate well with the interviewers.
✨Showcase Your Communication Skills
As a Technical Support Engineer, clear communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be ready to demonstrate how you've built rapport with customers or colleagues in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of examples where you triaged service requests or handled customer inquiries, and be ready to explain your thought process and the outcomes.
