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For Companies At a Glance
- Tasks: Join our team to enhance service delivery and improve operational efficiency.
- Company: A globally recognised machinery manufacturer experiencing exciting growth.
- Benefits: Competitive salary, opportunities for career growth, and a collaborative work environment.
- Why this job: Make a real impact while developing your skills in a dynamic setting.
- Qualifications: Experience in service coordination or customer support; strong communication skills required.
- Other info: This role is perfect for tech-savvy individuals looking to thrive in a fast-paced environment.
The predicted salary is between 28000 - 36000 £ per year.
The Company is a globally recognised machinery manufacturer currently experiencing a strong period of growth. They are investing in their team and have created an exciting new opportunity within their service operations.
My client is looking for a highly organised and proactive individual to join a growing service department. This brand-new role has been designed to enhance capacity, drive operational efficiency, and improve service delivery across the business. It’s a fantastic opportunity to contribute to meaningful change and make a real impact.
This position isn’t hands-on from a technical perspective, but it does require a good understanding of technical language and concepts. You’ll be expected to triage incoming service requests, ask the right questions, gather relevant information, and ensure a timely and accurate response.
Key Responsibilities:- Respond to customer service enquiries, triage and prioritise requests based on urgency and technical scope.
- Schedule service engineers effectively, using KPIs to improve route planning, logistics, and overall efficiency.
- Prepare detailed visit packs for engineers, including relevant technical documents and site-specific information.
- Follow up on service visits to identify further sales or support opportunities (e.g. spare parts, upgrades, training, or maintenance contracts).
- Support ERP system usage across the department; help develop dashboards and reporting tools to track service metrics, equipment performance, and recurring issues.
- Produce and maintain daily, weekly, and monthly KPI reports, highlighting performance trends and service gaps.
- Experience in a service coordination or customer support role within an engineering or technical environment.
- Technically minded, with the confidence to ask probing questions and understand the nature of customer issues.
- Digitally competent and confident working within ERP or service management systems.
- Highly organised, with strong attention to detail and the ability to juggle competing priorities.
- Clear and confident communicator, both over the phone and in writing.
- Calm under pressure and capable of making sound decisions in a fast-paced environment.
- A collaborative team player with a proactive, customer-first mindset.
- Skilled at building rapport with colleagues across departments, from engineers to leadership.
Salary: £35,000 – £43,000 (depending on experience and qualifications).
Technical Support Engineer employer: Mansell Recruitment Group Plc
Contact Detail:
Mansell Recruitment Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the technical language and concepts relevant to the role. This will help you communicate effectively with both customers and engineers, showcasing your understanding of the industry.
✨Tip Number 2
Practice your triaging skills by simulating service requests. Think about how you would prioritise different issues based on urgency and technical scope, as this is a key responsibility in the role.
✨Tip Number 3
Get comfortable with ERP systems and service management tools. If you have experience with similar software, be ready to discuss how you've used it to improve efficiency or track performance metrics.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed competing priorities in past roles. Being able to juggle multiple tasks effectively will be crucial in this position.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Engineer position. Tailor your application to highlight relevant experience in service coordination or customer support within an engineering context.
Highlight Technical Understanding: In your CV and cover letter, emphasise your technical knowledge and ability to communicate effectively about technical concepts. Provide examples of how you've triaged service requests or supported technical teams in the past.
Showcase Organisational Skills: Demonstrate your organisational abilities by detailing experiences where you managed competing priorities or improved operational efficiency. Use specific metrics or KPIs to illustrate your impact in previous roles.
Craft a Compelling Cover Letter: Write a tailored cover letter that connects your skills and experiences to the job description. Mention your proactive approach and customer-first mindset, and explain why you're excited about contributing to the company's growth.
How to prepare for a job interview at Mansell Recruitment Group Plc
✨Understand the Technical Language
Since the role requires a good understanding of technical concepts, make sure to brush up on relevant terminology. Familiarise yourself with common engineering terms and be prepared to discuss how you can effectively communicate these to customers.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks and priorities. Prepare examples from your past experience where you successfully triaged requests or scheduled resources efficiently, showcasing your organisational prowess.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous roles in customer support or service coordination. Share specific instances where you resolved customer issues or improved service delivery, emphasising your proactive approach and customer-first mindset.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would handle urgent service requests or follow up on service visits, and be prepared to articulate your thought process clearly.
