At a Glance
- Tasks: Support customers and sales teams with technical enquiries and engineering solutions.
- Company: Dynamic company in Milton Keynes focused on innovation and customer support.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Exciting role with diverse projects and a collaborative work environment.
- Why this job: Join a team where your engineering skills make a real difference to customers.
- Qualifications: Degree in Electrical Engineering or related field; strong problem-solving skills required.
The predicted salary is between 40000 - 45000 £ per year.
My client is seeking a Technical Sales Support Engineer with an electrical engineering background to join their team in Milton Keynes. This is an office-based position supporting both customers and the external sales team with technical enquiries, product applications, and engineering solutions. The role would suit someone with a strong electrical engineering background who enjoys problem-solving, technical support, and working closely with both customers and internal teams.
Key Responsibilities
- Provide technical support to customers via telephone and email
- Assist with product selection, application support, and technical enquiries
- Investigate and report on returned products, identifying faults and potential improvements
- Support the introduction and development of new products and solutions
- Conduct market and competitor analysis to support business growth
- Work closely with the sales team to provide technical guidance and application support
- Deliver product training to both customers and internal colleagues
- Support product lifecycle activities, including new product launches and product updates
- Prepare technical reports, documentation, and supporting information where required
- Manage multiple projects and priorities while meeting deadlines
The Candidate
- Degree, HNC or HND qualified in Electrical Engineering or a related discipline
- Previous experience within an engineering, technical support, applications, or customer-facing engineering role
- Strong electrical engineering knowledge with good fault-finding and diagnostic skills
- Experience working with automation systems, PLCs, drives, control systems, or similar technologies would be advantageous
- Able to communicate technical information clearly to both technical and non-technical audiences
- Confidently supporting customers via telephone, email, and face-to-face discussions
- Methodical problem solver with strong organisational skills
- Experience producing technical reports and maintaining accurate records
- Able to manage multiple tasks and priorities effectively
- Strong interpersonal skills with a proactive and customer-focused approach
Salary £40k- £45k plus benefits.
Technical Sales Support Engineer employer: Mansell Recruitment Group Plc
Join a dynamic team in Milton Keynes as a Technical Sales Support Engineer, where your electrical engineering expertise will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can thrive in your role while making a meaningful impact on customer satisfaction and product innovation. Enjoy competitive benefits and the chance to work closely with both customers and internal teams in a supportive environment that encourages problem-solving and technical excellence.
Contact Details:
Mansell Recruitment Group Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about openings for Technical Sales Support Engineers. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss how you've tackled challenges in previous roles, especially those related to electrical engineering and customer support.
✨Tip Number 3
Showcase your communication skills! Practice explaining complex technical concepts in simple terms. This will help you connect with both technical and non-technical audiences during interviews.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Technical Sales Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your electrical engineering background and relevant experience. We want to see how your skills align with the role, so don’t be shy about showcasing your technical support and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Sales Support Engineer role. Share specific examples of how you've supported customers and worked with sales teams in the past.
Show Off Your Communication Skills:Since this role involves communicating technical information to various audiences, make sure your application reflects your ability to convey complex ideas clearly. We love candidates who can bridge the gap between technical and non-technical folks!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Mansell Recruitment Group Plc
✨Know Your Stuff
Make sure you brush up on your electrical engineering knowledge. Be ready to discuss specific technologies like PLCs and control systems, as well as any relevant projects you've worked on. This will show that you’re not just familiar with the theory but can apply it practically.
✨Practice Problem-Solving Scenarios
Prepare for questions that test your problem-solving skills. Think of examples where you've successfully diagnosed faults or provided technical support. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Communicate Clearly
Since the role involves explaining technical information to both technical and non-technical audiences, practice how you would simplify complex concepts. You might even want to do a mock interview with a friend to get feedback on your clarity and confidence.
✨Show Your Team Spirit
This position requires collaboration with both customers and internal teams. Be prepared to discuss how you've worked effectively in a team setting before. Highlight any experiences where you’ve supported sales teams or delivered training, as this will demonstrate your interpersonal skills.
