Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support global customers with technical and administrative post-sales activities.
- Company: Join an award-winning manufacturing leader known for exceptional customer service.
- Benefits: Competitive salary, opportunities for growth, and a collaborative team environment.
- Why this job: Be part of a dedicated team focused on customer satisfaction and innovative solutions.
- Qualifications: Mechanical or electrical engineering background with post-sales experience required.
- Other info: Experience with ERP/CRM systems and additional languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
The Company and Role
An award-winning manufacturing company and global leader in their field, our client has an exciting opportunity for an experienced Post-Sales Engineer to join their growing team.
The ideal candidate will have a background in mechanical or electrical engineering with experience in a manufacturing environment.
As a Post-Sales Engineer, you will provide both technical and administrative support across all post sales activities. This includes regular communication with the company’s global customers, from handling initial inquiries to preparing detailed proposals for all products.
You will be joining a dedicated team focused on delivering exceptional customer support and service while meeting key revenue and margin goals.
The Responsibilities
• Provide a professional, rapid response to Customers.
• Provide commercial and technical assistance to customers including spare parts identification, provision of drawings, parts lists, and general technical support.
• Proactively identify and secure further business opportunities with customers and undertake proactive initiatives to secure enquiries and orders.
• Prepare proposals and negotiating commercial terms and conditions to ensure additional business is gained through repairs, refurbishments, upgrades, and modpacks for existing machines.
• Diligently and methodically ensure all necessary information is inputted into the relevant ERP (Epicor) and CRM (Salesforce) systems to ensure correct process flow throughout the business.
• Assume responsibility for the management of projects undertaken including allocating resources to achieve successful completion.
• Work with the Head of Commercial on proactive initiatives to increase opportunities for spare parts, reconditioning, upgrades & contract sales.
• As required, provide costing support within the company procurement framework including sourcing components to maximise margins.
• Work in accordance with company procedures and specific guidelines and terms of reference at all times.
• Carry out any such tasks as required from time to time, provided they are within the competence of the postholder.
The Candidate
Mechanical or electrical engineering background
Good understanding of technical drawings
Excellent Microsoft Office skills
MRP/ERP systems experience
Experience working in post-sales/after-market position
Desirable
Import/export international experience
CAD experience
Experience working in the manufacturing industry
Additional language (French / Spanish)
The Package
The salary offered for this position is very competitive and will be discussed on the call.
We operate & advertise as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.
Pre Post Sales Engineer employer: Mansell Recruitment Group Plc
Contact Detail:
Mansell Recruitment Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre Post Sales Engineer
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding the technical aspects of what they offer will help you communicate effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your knowledge of ERP and CRM systems, particularly Epicor and Salesforce. Being able to discuss your experience with these tools will show that you're ready to hit the ground running in this role.
✨Tip Number 3
Highlight any experience you have in post-sales or after-market positions. Be prepared to share specific examples of how you've successfully managed customer relationships and identified new business opportunities.
✨Tip Number 4
If you speak additional languages like French or Spanish, make sure to mention this. It can be a significant advantage in communicating with global customers and may set you apart from other candidates.
We think you need these skills to ace Pre Post Sales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical or electrical engineering background and any relevant experience in a manufacturing environment. Emphasize your skills in technical support and customer communication.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Post-Sales Engineer role. Mention specific experiences where you provided technical assistance or managed projects successfully, showcasing your ability to meet customer needs.
Highlight Relevant Skills: Clearly outline your proficiency with MRP/ERP systems like Epicor and CRM systems such as Salesforce. If you have experience with CAD or additional languages like French or Spanish, be sure to include that as well.
Showcase Problem-Solving Abilities: Provide examples of how you've proactively identified business opportunities or resolved customer issues in previous roles. This will demonstrate your capability to contribute to the company's goals effectively.
How to prepare for a job interview at Mansell Recruitment Group Plc
✨Showcase Your Technical Expertise
Make sure to highlight your background in mechanical or electrical engineering during the interview. Be prepared to discuss specific projects or experiences where you provided technical support, as this will demonstrate your capability to handle post-sales activities effectively.
✨Demonstrate Customer Communication Skills
Since the role involves regular communication with global customers, practice articulating how you've successfully managed customer inquiries in the past. Share examples of how you provided rapid responses and resolved issues, showcasing your commitment to exceptional customer service.
✨Familiarize Yourself with ERP and CRM Systems
The company uses Epicor and Salesforce for their processes. If you have experience with these systems, be ready to discuss it. If not, research their functionalities and think about how your skills can transfer to these platforms, as this knowledge will be crucial for the role.
✨Prepare for Proposal Discussions
Since preparing proposals and negotiating terms is a key responsibility, come prepared with examples of past proposals you've worked on. Think about how you approached negotiations and what strategies you used to secure additional business, as this will show your proactive approach.
