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For Companies At a Glance
- Tasks: Support global customers with technical and administrative post-sales activities.
- Company: Join an award-winning manufacturing leader in a dynamic and growing team.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Why this job: Be part of a dedicated team focused on exceptional customer service and innovative solutions.
- Qualifications: Mechanical or electrical engineering background with post-sales experience required.
- Other info: Experience with ERP/CRM systems and additional languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
The Company and Role
An award-winning manufacturing company and global leader in their field, our client has an exciting opportunity for an experienced Post-Sales Engineer to join their growing team.
The ideal candidate will have a background in mechanical or electrical engineering with experience in a manufacturing environment.
As a Post-Sales Engineer, you will provide both technical and administrative support across all post sales activities. This includes regular communication with the company’s global customers, from handling initial inquiries to preparing detailed proposals for all products.
You will be joining a dedicated team focused on delivering exceptional customer support and service while meeting key revenue and margin goals.
The Responsibilities
• Provide a professional, rapid response to Customers.
• Provide commercial and technical assistance to customers including spare parts identification, provision of drawings, parts lists, and general technical support.
• Proactively identify and secure further business opportunities with customers and undertake proactive initiatives to secure enquiries and orders.
• Prepare proposals and negotiating commercial terms and conditions to ensure additional business is gained through repairs, refurbishments, upgrades, and modpacks for existing machines.
• Diligently and methodically ensure all necessary information is inputted into the relevant ERP (Epicor) and CRM (Salesforce) systems to ensure correct process flow throughout the business.
• Assume responsibility for the management of projects undertaken including allocating resources to achieve successful completion.
• Work with the Head of Commercial on proactive initiatives to increase opportunities for spare parts, reconditioning, upgrades & contract sales.
• As required, provide costing support within the company procurement framework including sourcing components to maximise margins.
• Work in accordance with company procedures and specific guidelines and terms of reference at all times.
• Carry out any such tasks as required from time to time, provided they are within the competence of the postholder.
The Candidate
Mechanical or electrical engineering background
Good understanding of technical drawings
Excellent Microsoft Office skills
MRP/ERP systems experience
Experience working in post-sales/after-market position
Desirable
Import/export international experience
CAD experience
Experience working in the manufacturing industry
Additional language (French / Spanish)
The Package
The salary offered for this position is very competitive and will be discussed on the call.
We operate & advertise as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.
Pre Post Sales Engineer employer: Mansell Recruitment Group Plc
Contact Detail:
Mansell Recruitment Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre Post Sales Engineer
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding their offerings will help you provide better technical support and prepare more compelling proposals during your interactions with customers.
✨Tip Number 2
Brush up on your ERP and CRM skills, especially with Epicor and Salesforce. Being proficient in these systems will not only streamline your workflow but also demonstrate your readiness to hit the ground running.
✨Tip Number 3
Network with professionals in the manufacturing industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare to discuss your experience in post-sales roles. Be ready to share specific examples of how you've successfully managed customer inquiries and secured additional business opportunities in the past.
We think you need these skills to ace Pre Post Sales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical or electrical engineering background and any relevant experience in a manufacturing environment. Emphasize your skills in technical support and customer communication.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide technical and administrative support, as well as your proactive approach to securing business opportunities.
Highlight Relevant Skills: Clearly outline your proficiency with Microsoft Office, MRP/ERP systems, and any experience with CAD. If you have additional language skills, such as French or Spanish, be sure to mention them as they can be a valuable asset.
Showcase Project Management Experience: If you have experience managing projects, include examples that illustrate your ability to allocate resources effectively and ensure successful completion. This will demonstrate your capability to handle the responsibilities of the role.
How to prepare for a job interview at Mansell Recruitment Group Plc
✨Show Your Technical Expertise
Make sure to highlight your background in mechanical or electrical engineering during the interview. Be prepared to discuss specific projects or experiences where you provided technical support, as this will demonstrate your capability to handle post-sales activities effectively.
✨Communicate Clearly and Professionally
Since the role involves regular communication with global customers, practice articulating your thoughts clearly. Use examples from your past experiences to showcase how you handled customer inquiries and provided solutions, emphasizing your ability to respond rapidly and professionally.
✨Familiarize Yourself with ERP and CRM Systems
Brush up on your knowledge of ERP (like Epicor) and CRM (like Salesforce) systems. Be ready to discuss how you've used these tools in previous roles to manage information and ensure smooth process flows, as this is crucial for the position.
✨Demonstrate Proactive Problem-Solving Skills
Prepare to share instances where you identified business opportunities or improved processes in your previous roles. This will show your potential employer that you can take initiative and contribute to increasing revenue and margin goals.
