At a Glance
- Tasks: Provide technical support and solutions to customers and the sales team.
- Company: Dynamic engineering firm in Milton Keynes with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Exciting projects and a chance to work closely with customers and internal teams.
- Why this job: Join a team where your engineering skills can make a real difference.
- Qualifications: Degree or HNC/HND in Electrical Engineering; strong problem-solving skills required.
The predicted salary is between 40000 - 45000 £ per year.
My client is seeking a Technical Sales Support Engineer with an electrical engineering background to join their team in Milton Keynes. This is an office-based position supporting both customers and the external sales team with technical enquiries, product applications, and engineering solutions. The role would suit someone with a strong electrical engineering background who enjoys problem-solving, technical support, and working closely with both customers and internal teams.
Key Responsibilities:
- Provide technical support to customers via telephone and email
- Assist with product selection, application support, and technical enquiries
- Investigate and report on returned products, identifying faults and potential improvements
- Support the introduction and development of new products and solutions
- Conduct market and competitor analysis to support business growth
- Work closely with the sales team to provide technical guidance and application support
- Deliver product training to both customers and internal colleagues
- Support product lifecycle activities, including new product launches and product updates
- Prepare technical reports, documentation, and supporting information where required
- Manage multiple projects and priorities while meeting deadlines
The Candidate:
- Degree, HNC or HND qualified in Electrical Engineering or a related discipline
- Previous experience within an engineering, technical support, applications, or customer-facing engineering role
- Strong electrical engineering knowledge with good fault-finding and diagnostic skills
- Experience working with automation systems, PLCs, drives, control systems, or similar technologies would be advantageous
- Able to communicate technical information clearly to both technical and non-technical audiences
- Confidently supporting customers via telephone, email, and face-to-face discussions
- Methodical problem solver with strong organisational skills
- Experience producing technical reports and maintaining accurate records
- Able to manage multiple tasks and priorities effectively
- Strong interpersonal skills with a proactive and customer-focused approach
Salary: £40k- £45k plus benefits.
Technical Sales Support Engineer in Milton Keynes employer: Mansell Recruitment Group Plc
Join a dynamic team in Milton Keynes as a Technical Sales Support Engineer, where your expertise in electrical engineering will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact. Enjoy competitive benefits and the chance to work closely with both customers and internal teams in a supportive environment that encourages innovation and problem-solving.
Contact Details:
Mansell Recruitment Group Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Support Engineer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is golden in the job hunt.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss electrical engineering concepts and how they apply to the role. We want you to shine when they ask about product applications or fault-finding!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled technical challenges in the past. This will demonstrate your ability to support customers effectively, just like the role requires.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can keep you fresh in their minds. Plus, it shows your proactive approach, which is key in technical sales support.
We think you need these skills to ace Technical Sales Support Engineer in Milton Keynes
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your electrical engineering background in your application. We want to see how your skills align with the role, so don’t hold back on showcasing your technical know-how and problem-solving abilities!
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. Mention relevant experiences that relate to technical support and customer interaction, as we’re keen on candidates who can communicate effectively with both technical and non-technical audiences.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your technical reports and documentation examples are easy to understand and well-organised.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step!
How to prepare for a job interview at Mansell Recruitment Group Plc
✨Know Your Stuff
Make sure you brush up on your electrical engineering knowledge. Be ready to discuss specific technologies like PLCs and control systems, as well as your experience with fault-finding and diagnostics. This will show that you’re not just familiar with the theory but can apply it practically.
✨Practice Problem-Solving Scenarios
Prepare for questions that test your problem-solving skills. Think of examples where you've successfully tackled technical issues or supported customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Communicate Clearly
Since the role involves explaining technical information to both technical and non-technical audiences, practice how you would convey complex ideas simply. You might even want to do a mock interview with a friend to get feedback on your clarity and confidence.
✨Show Your Team Spirit
This position requires collaboration with both customers and internal teams. Be prepared to discuss how you’ve worked effectively in a team setting before. Highlight any experiences where you’ve provided support or training to colleagues, as this will demonstrate your interpersonal skills.
